Director of Account Management

We’re IntelliShift, a rapidly growing B2B SaaS company with 20 years of expertise in fleet management technology. IntelliShift is a fleet intelligence platform for safety and operations teams, and we empower construction, utilities, field services, and last mile delivery businesses to make the intelligent shift from siloed data using point solutions, to one simple, powerful platform. We  provide these customers with a level of insight they’ve never had before to improve safety, establish next generation operational efficiency, and make intelligent decisions. Our consistent, organic growth plus a recent $70M investment has accelerated the expansion of our fantastic team and we are currently seeking to add a service-minded Director of Account Management to the team.

As a Director of Account Management you will lead and mentor the Account Management team to achieve expansion and retention targets. You will help develop proactive customer retention and expansion strategies, analyze customer experience metrics, and collaborate with cross-functional teams to drive business growth and success.

At the end of the day, our mission is to ensure our customers have realized and maximized value with IntelliShift, and are transforming how their companies manage and operationalize their fleet operations.

This is a full-time, in-office position with the option to transition to a hybrid schedule after training is completed.

Requirements

What you will do:

• Lead the Account Management team with a customer-centric approach, prioritizing customer success and growth
• Develop and execute proactive customer retention and expansion strategies
• Analyze customer experience and health metrics, identifying key indicators and trends
• Educate and influence peers and the team on marketplace dynamics and successful strategies
• Contribute to the development of new product and service offerings based on customer needs
• Maximize the effectiveness of Account Management tools and resources
• Act as an escalation point for complex negotiations, optimizing deal structures
• Promote a positive, diverse, and inclusive corporate culture aligned with company values

What you'll need to do it:

• 7+ years of Customer Success/Account Management Leadership experience in a fast-paced startup or SaaS company
• Proven success in exceeding expansion and retention targets
• Strong leadership capability in building and managing high-performing teams
• Experience with negotiating diverse customer accounts, from SMB to enterprise
• Ability to develop strategic plans and optimize processes for long-term scalability
• Empathy for customers combined with a passion for revenue growth
• Excellent collaboration skills with cross-functional teams
• Highly organized with strong written and verbal communication abilities
• Detail-oriented, adaptable, and able to prioritize in a dynamic environment

The values you’ll live by as part of the team: 

• Embrace and Drive Change – remain nimble and forward thinking
• Think Bigger - commit to growing the organization and as an individual
• Execute with Passion and Urgency – bring your “A” game
• Be a Good Human – treat everyone with respect
• Drive Trust and Transparency – open and honest communication always
• Always Put the Customer First – maintain a customer-centric mindset

Benefits

We offer a competitive salary based on experience, plus bonus. The total on-target earnings (OTE) range is between $140,000 -$160,000. We also offer outstanding benefits to simplify the lives of our employees and show them how much we appreciate their contributions. IntelliShift provides company-subsidized medical insurance for all employees (and largely subsidized coverage for families), dental, vision, and 401K with a 4% company contribution. This is a in-office, full-time, salaried position with possible travel as needed.