Customer Success Manager (US)

A little bit about us…

Pion produces award-winning technology for the biggest retailers on the planet, connecting them with the youth market. Featured in The Sunday Times Tech Track 100 2020, a list of the fastest-growing private tech companies in Britain, we’re always innovating to offer new solutions that satisfy our consumers, drive ROI for our clients and create an empowering workplace for our employees.

Equity, Diversity & Inclusion at Pion

Because this part deserves a place at the top of the job ad… Here at Pion, we’re working hard to grow an inclusive, diverse and respectful group of people we’re proud of. Accountability plays a big role in our company values, and we’re totally honest, open and transparent about our ED&I efforts. This is why we’ve made our commitments and internal statistics visible for everyone to see here. Our ever-evolving culture is defined by our people, and it’s all part of #LifeAtPion.

Research shows that while men apply to jobs when they meet 60% of the requirements, women and those in underrepresented groups tend to only apply when they tick every box. We don’t think you should have to tick every box. We value your uniqueness, and it goes without saying that all applications are welcome, even if you don’t think you fit the criteria. 

If you need any adjustments to support you with your application, just drop us an email at [email protected].

About the role

As a result of our incredible success and growth, we are looking for a Customer Success Manager to join us. You'll be working alongside our go-to-market teams to grow, retain and take care of well known brands, such as Asos, Gymshark, Lego and many more! This role works closely in tandem with our Account Management team, where you will have a strong focus on client retention and renewal.

Requirements

In terms of day to day responsibilities, you will be:

• Supporting the account management team in enabling clients to understand the value that Pion brings to their business.
• Liaising with our brands to understand their goals and aims via success planning workshops. 
• Updating our clients on progress, using  monthly and quarterly business reviews to maintain accountability, and ensure we’re aligning with their strategic aims.
• Utilise your customer knowledge to identify revenue opportunities for the Account Management team.
• Ensuring you are able to identify any brands which may be a churn risk, and ensuring the best standard of contact and planning to mitigate any issues.
• Leveraging your knowledge and relationship with the customer to identify expansion opportunities for the Account Management team

We’d really like to hear from you, if you have…

• A strategic mindset 
• An ability to use data and metrics regularly to help advise and make decisions, such as NPS, CSat, RAG and NRR.
• Strong stakeholder management both internally and externally
• Proactive and comfortable with targets

Benefits

Life at Pion

Let’s take a look at just a few things that make Pion an amazing place to work…

💰 Competitive salary

🌴 Unlimited holiday. We strongly believe in a healthy work life balance, so we don’t cap the number of paid time off days you take. By doing this, we hope to help promote a sustainable way to work while maintaining your health and wellbeing

🏆 Accredited 'Great Place To Work’ company in three categories https://www.greatplacetowork.co.uk/workplace/item/3545/Student+Beans
👩🏽‍💻 Remote first working environment, meaning you’re not obligated to come into the office, you can choose the environment you think you excel best in

📅 Flexi-time, including Flexi Friday which gives you the opportunity to finish at 1.30pm

❤️ Focus on welfare, including gym memberships, wellness challenges, mental health first aider and health cash plan

🛍️ Incredible partnership discounts for the biggest brands in the world. Google, Apple, Ted Baker, GymShark, Domino's and Uber to name a few!

🧠 Commitment to personal development and career growth. Think learning budgets, coaching workshops and progression plans

💻 £200 work from home set up allowance to put towards your home office

Want to know more? Check out our career site for everything you need to know about starting a career with Pion…

https://partner.studentbeans.com/about-us/careers/

Research shows that while men apply to jobs when they meet 60% of the requirements,

women and those in underrepresented groups tend to only apply when they tick every box. We don’t think you should have to tick every box. We value your uniqueness, and it goes without saying that all applications are welcome, even if you don’t think you fit the criteria.

If you need any adjustments to support you with your application, just drop us an email at [email protected].

Due to the high volume of applicants we can only respond to shortlisted applicants. By submitting your application, you agree that Pion may collect your personal data for recruiting, global organization planning, and related purposes. Our Applicant Privacy Notice explains what personal information and where we may process, our purposes for processing, and the rights you can exercise over Pions use of your personal information.

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