Program Analyst, Claims Processing Expeditor

We are a leading, national consulting firm that provides compassionate, full-spectrum emergency management services including planning and preparedness, response, recovery, and mitigation services to the public and private sectors before, during and after a natural disaster or catastrophic event.

Our mission is to provide compassionate consulting services to local, state, federal, and industry clients, active in disaster response, recovery, and preparedness. We will be on time, on target, and on budget with the services aligned to the evolving threats and hazards facing our nation.

Successful candidate will work in Santa Fe, NM in this on-site position. Approximately 6 month assignment with 1 week to return home every 30 days.

The Claims Processing Expeditor will play a critical role as an analyst and case manager working to support survivors through case management. This role will be responsible for overcoming obstacles to ensure smooth processing of claims through problem solving and empathy. The position will be guided in all activities by ACDC’s Corporate Values Platform.

Position Summary:

• Job Title: Emergency Management Claims Expeditor
• Full Time or Part Time: FT
• Temporary/Seasonal/Regular: Temporary
• Compensation: $45-50/hour - depending on role

• Benefits Summary: No benefits, except as required by law

• Travel/Location: Onsite in the New Mexico Area

Tasks, Duties, and Responsibilities

Reasonable accommodation will be made to enable individuals with disabilities to perform the following essential functions:

• Responsible for identifying, analyzing and resolving observed problems/challenges in claims processing work, and developing recommendations to overcome processing obstacles.
• Manages or reviews 3rd party claims processing procedures to collect, analyze, and present data on appropriate corrective actions to claims processing practices.
• Work with SMEs and technical staff to gather information in support of developing courses of action and then proposing well developed COAs. COAs should include alternative solutions and approaches.
• Removes barriers to claims processing through sound management compromises with contract claims processors and their supervision.
• Ideal candidate has strong interpersonal skills and is comfortable communicating with people at various levels and areas of expertise.

• Perform other duties as assigned.

Physical Demands and Work Environment:

• Willingness to work a flexible schedule as needed, including after hours and on weekends.
• Willingness to deploy and work on-site with clients at designated facilities.
• Long hours at a computer and/or on-site.
• Sitting or standing for hours at a time.
• Ability to work at a computer for long periods of time if needed.
• Occasional lift, carry, bend, stoop and reaching required.

• Mobility around office and client sites.
• Requires ability to support an Emergency Management Environment including work on weekends and/or holidays to support an Emergency Management Environment.

• All ACDC positions require travel to client sites or for emergency activations/deployments, as requested by leadership.

Requirements

Required Skills, Education, and Experience:

• High school diploma required.
• 5+ years' experience customer service

• 3-5 years as a program analyst/claims processor for disaster survivors
• 3+ years working in insurance and claims processing.
• Demonstrated experience and high level of emotional intelligence, problem solving skills and communication.

• Experience developing COAs and recommending corrective actions.
• Strong business acumen.
• Proficiency with Excel and other Office 365 programs.
• Process-driven with excellent time-management ability.
• Solid team player with excellent verbal and written communication skills.
• High levels of integrity with the ability to handle confidential information.

Preferred Skills, Education, and Experience:

• Previous experience in emergency management, public safety, or a related field is beneficial.
• 3-5+ years experience in FEMA public Assistance Programs
• 5+ years' experience as a case manager, program analyst.
• 5+ years' experience with insurance claims.
• Bachelor’s Degree in a relevant field preferred, with a minimum of three years’ experience in emergency management or another relevant field.

Benefits

Not benefits eligible except where required by law.

AC Disaster Consulting is an Equal Opportunity Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or veteran status.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. AC Disaster Consulting will not tolerate discrimination or harassment based on any protected characteristic.

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