Emergency Management Insurance Specialist

Introduction:

We are a leading, national consulting firm that provides compassionate, full-spectrum emergency management services including planning and preparedness, response, recovery, and mitigation services to the public and private sectors before, during and after a natural disaster or catastrophic event.

Our mission is to provide compassionate consulting services to local, state, federal, and industry clients, active in disaster response, recovery, and preparedness. We will be on time, on target, and on budget with the services aligned to the evolving threats and hazards facing our nation.

The position will be guided by ACDC’s Corporate Values Platform in all activities.

These positions are expected to be onsite in Santa Fe, NM for one (1) year, with a target deployment if May - June 2024 estimated.

Position Summary:

• Job Title: EM Insurance Specialist(s)
• Full Time or Part Time: FT/PT
• Temporary/Seasonal/Regular: Temporary
• Compensation: $35-38/hour mid-level, $37-40/hour senior level
• Travel/Location: Onsite in Santa Fe, NM

Mission of Role/Position Summary:

To provide technical assistance in support of the Hermit’s Peak/Calf Canyon Claims Office (Claims Office), by receiving, evaluating, and processing claims for compensatory damages for injuries from the Hermit’s Peak/Calf Canyon Fire.

Successful candidates will provide high quality services, and exceptional customer service, while adhering to budget and schedule constraints. They will ensure the expeditious resolution of claims through a process that is administered with sensitivity to the burdens placed upon claimants impacted by the Hermit’s Peak/Calf Canyon Fire and resulting losses as further defined by Congress.

Tasks, Duties, and Responsibilities:

Reasonable accommodation will be made to enable individuals with disabilities to perform the following essential functions:

• Provide technical assistance in support of the Hermit’s Peak/Calf Canyon Claims Office (Claims Office), by receiving, evaluating, and processing claims for compensatory damages for injuries from the Hermit’s Peak/Calf Canyon Fire.
• Adjusting a wide range of insurance claims based on disaster related damage to avoid duplication of benefits.
• Communicating effectively orally and in writing for the purposes of exchanging information with stakeholders in meetings, by telephone, and email.
• Working with teammates and partners to address insurance matters as required by statute, regulation, and policy.
• In addition to the above tasks, the those is a Team Lead role may:
• Interact and coordinate with the designated Federal coordinator, FEMA senior leaders, and third-party attorneys.
• Oversee and ensure all assigned work is completed within the timeframes specified in the contract.
• May serve as the designated POC to correspond with attorneys, prep for attorney meetings, and discuss complex issues during meetings with attorneys.

Knowledge, Skills, and Abilities:

• Should have thorough knowledge of Public Assistance eligibility, law, regulations, and policies, and familiarity with other FEMA Programs (e.g., Individual Assistance, Hermit’s Peak Program, etc.).

Supervisory Responsibilities:

May have lead kevel responsibilities within projects or small teams depending on function with senior level support.

Expected Hours of Work:

Schedule may vary. Work on evenings and weekends may be required. Dependability and punctuality are paramount.

Travel Requirements:

• Work onsite in Santa Fe, NM is expected for this position.
• Must be willing to travel and deploy to client sites for extended periods of time.

Physical Demands:

• Mobility required on-site with clients.
• Sitting or standing for hours at a time.
• Ability to work at a computer for extended periods of time if needed.
• Ability to lift up to 25 lbs. repetitively throughout the day and as needed.

Working Environment:

• Emergency management consultants may work in an office or home environment or be deployed to the field which may require working outdoors in adverse weather conditions.
• Work may be on-site with clients ex: EOC, hospital, debris sites or local government buildings.
• All AC Disaster Consulting (ACDC) positions are remote work site positions with the home location agreed upon at time of hire.
• If the remote work site locations change, ACDC Human Resources must be made aware, and leadership needs to approve any site changes for business registration and payroll tax purposes.

Requirements

Experience/Education Required:

• Bachelor's degree and 5 years of experience in a related field, or 10 years of experience in a related field without a Bachelor's degree for Mid-level roles.
• Thorough knowledge of PA eligibility, law, regulations, and policies, and familiarity with other FEMA Programs (e.g., Individual Assistance, Hermit’s Peak Program, etc.).
• Policy Interpretation: ability to understand complex insurance policy language, including exclusions, endorsements, and coverage limits;
• Damage Assessment: Proficient in assessing property, flooding, and/or fire-related damage accurately, which involves understanding the extent of damage, the required repairs, required documentation, and the associated costs;
• Clear and Effective Communication: Excellent written and verbal communication skills and knowledge and ability to explain policy and regulations to claimants, FEMA Navigators, and other stakeholders;
• Use of Technology: Proficiency in using claims management software, databases, and other technology tools that facilitate claim processing, documentation, and communication.
• Experience utilizing Xactimate.

Experience/Education Preferred:

• Bachelor's degree and 10 years of experience in a related field, or 15 years of experience in a related field without a Bachelor's degree.
• Local resident to Santa Fe, NM.
• Bilingual in English and Spanish.

Additional Qualifications:

• Must be 18 years of age or older.
• Must pass company and any applicable client background check and reference check upon offer of employment.
• Eligibility to work in the United States is required.

Benefits

Temporary positions are not benefits eligible except where required by law.

EEO Statement

AC Disaster Consulting is an Equal Opportunity Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or veteran status. 

 This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. AC Disaster Consulting will not tolerate discrimination or harassment based on any protected characteristic. 

Please redact or remove information that identifies applicant's age, date of birth, or dates of attendance at (or graduation from) an educational institution from the resume or other application documents prior to submitting the application. 

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