Client Onboarding Advisor

Do you love helping others adopt new technology products? Are you good at building client relationships? Are you task-oriented and attentive to detail? Do you love a steady flow of projects that you can push to completion?

We are looking for a people-person with a can-do attitude who loves technology to join our team as a Client Onboarding Advisor (internally referred to as an Implementation Specialist). Expect to work with clients alongside our Client Acquisition, Client Success, and Operations teams. You’ll guide clients through the onboarding process, helping them implement new websites as well as marketing and pricing strategies.

This is a full-time, non-exempt, hourly position that will work in our Lincoln, NE office. 

Requirements

You're an excellent fit for this position if you...

Enjoy developing client relationships.

You will be the first to win clients over and solidify customer relationships. You will be responsible for delivering a remarkable client experience throughout the onboarding process, which will include aspects of project management and helping our clients understand why accurate data collection is important to maximize the effectiveness of our services. A minimum of 5 years of experience in client onboarding, account management, or related customer service roles is strongly preferred.

Are a master of details and organization.

You thrive on being extremely detail-oriented and have a critical need for accuracy—ensuring that nothing falls through the cracks while juggling multiple tasks. You love being able to follow procedures and don't mind some repetitive tasks.

Are assertive.

In order to succeed in this role you will need to successfully win over our clients, helping them understand our marketing strategy and company philosophy, while getting them excited about our products and services. You will need to be someone who is firm, but gentle. Sometimes it takes multiple tries to get responses from clients, so you'll need to tactfully retrieve information from them, and help them understand why the information is so important.

Solve problems easily and enjoy doing it.

Every client's needs are different. You'll need to determine the best way to work with diverse client groups to help them move through the onboarding process quickly and effectively.

Are flexible and able to focus.

Everyday can be met with a variety of changes in workflow. You will need to determine what is most important while maintaining a high level of focus to accomplish your goal.

Love technology.

RentVision’s product solutions are all technology-based and you will operate daily inside many different software platforms. You must enjoy learning new technologies and show that you are able to teach others about technology-based solutions.

Are a team player.

The Implementation Specialist is the point person of the onboarding process, working with multiple teams to push each project to completion.

Are productive, timely, and able to prioritize.

Onboarding clients is time-sensitive and you'll be working with a lot of deadlines. The right candidate will be an efficient self-starter who thrives in a fast-paced environment. To succeed you’ll need to manage clients who are at a variety of different stages in the onboarding process, making quick decisions about priorities.

Have multifamily experience.

While not a strict requirement, we would prefer candidates with experience in the multifamily industry.

Benefits

Work at a “Best Place to Work” Company

RentVision was recently certified as a Great Place to Work, one of Fortune’s Best Workplaces in Advertising & Marketing, one of Lincoln’s Best Places to Work (#2 medium-sized company), one of the Best Places to Work in Multifamily (#6 nationwide), and we recently scored a 4.6/5 on Gallup’s Q12 Engagement Survey.

401(k) Match

Planning for your financial future is important. We offer enrollment in our company sponsored 401(k) as well as contribution matching to help you get it done.

Health Insurance

We care about your health. RentVision offers enrollment in health, vision, dental insurance plans, and also pays a portion of health insurance premiums.

Life Insurance

You’re important to us and we want you to know that. We offer life insurance to employees at no out-of-pocket cost.

Short-Term and Long-Term Disability

We’re here to help when the unexpected happens. We provide both short-term and long-term disability insurance to all of our employees. Our short-term disability plan also offers medical leave for pregnancy.

Paid Time Off

It’s all about that healthy work-life balance—work hard, play hard, right? RentVision provides paid time off and paid holidays, including extra time off around Thanksgiving and Christmas.

Paid Parental Leave

At the end of the day, family matters most. We know the importance of those precious moments you have with your new little one, so we provide paid parental time off.

Fizzy Friday

You work hard all week, so why not have a little fun on Friday? At 3:30 PM we celebrate a week’s worth of work with games, snacks, and fizzy beverages. Hope you like competition.

Recognition Lunch

You’re one in a million, and we want you to know that. Every month we celebrate our employees with a free lunch (yeah, you read that right) and recognition galore.

Unlimited Coffee

Need a pick-me-up? We’ve got a coffee machine stocked full of cappuccinos, lattes, black coffee, and more.

Discounted Gym Membership

If you've got the drive, we've got you covered. We partnered with a local gym to provide a total package gym membership for just $10 a month.

About RentVision

RentVision was founded in 2009, after our Founder and CEO, David Watson, spent multiple weekends hunting for an apartment. After weeks of searching, he signed a lease on a unit he’d never seen. Frustrated by this experience, David believed there had to be a better, easier way to confidently rent an apartment. This sparked the idea for a new innovation—the industry's first Walkthrough Video Tour. RentVision has been innovating, developing, and growing ever since.

Today, we operate in the multi-family marketing industry where we create software platforms, build websites, offer strategic advising, deliver media solutions, and travel the country sharing industry knowledge. We are part tech company and part full-service organization, combining the best of both worlds: excellent software solutions with remarkable client service. Learn more about our company at https://www.rentvision.com/our-company.

Our Purpose: To consider others as more important than ourselves.

Our Mission: To make renting apartments easy.

Our Vision for Our Clients: To deliver a predictive leasing platform that optimizes marketing and revenue management.

Our Vision for Prospective Residents: To help people rent an apartment without needing to drive anywhere.

Our Core Values:

• Be Remarkable - We use our intelligence, personality, and unique skills to deliver amazing results.
• Systemize Excellence - We build and do what is excellent, efficient, and repeatable.
• Considerate Candor - We seek and give direct feedback that is thoughtful and productive.
• Maximize Talent - We know our weaknesses. We live in our strengths.
• Team Hustle - We deliver success through hard work and camaraderie.