Installation Technician
Espresso Services Inc / Intermix Beverage
Minneapolis, minnesota
Job Details
Full-time
Full Job Description
Espresso Services Inc. (ESI) is a well-established coffee equipment sales and service company in the upper-midwest looking for a curious, driven, detail-oriented candidate excited to deliver, install and train end-users on the use of their coffee brewing equipment and espresso machines. The Install Technician will play a vital role in expanding our business’ footprint by interfacing with customers and sales team while driving company-set installation standards. This position reports to the Installation Manager in Minneapolis.
The ideal candidate would have an affinity for technical troubleshooting, a background working in specialty coffee, and excellent communication and interpersonal skills.
The key responsibilities for this role include, but are not limited to:
- Maintain installation standards set by Espresso Services/Intermix Beverage, ensuring professional presentation at all times.
- Prepare equipment for installation according to sales team directives and record outgoing equipment.
- Coordinate with customers to schedule site visits and installations, providing arrival windows.
- Communicate installation dates, times, or changes to managers and account representatives promptly.
- Provide light operational and cleaning training to end-users.
- Tag and report all equipment brought into ESI.
- Proactively clean and prepare used equipment for sale or upcoming installations.
- Conduct fixed asset inventory as required.
- Support Installation Manager maintaining ownership of the Minneapolis installation area.
- Serve as a backup technician for servicing product accounts or performing preventative maintenance as needed.
Minimum Qualifications (Knowledge, Skills, and Abilities)
- High school diploma or general education degree (GED) and Vo-Tech school degree; or one to two years related experience and/or training with electrical and hydraulic systems; or equivalent combination of education and experience
- Ability to develop and maintain strong relationships with customers and co-workers
- Demonstrated time management and organizational skills required
- Analytical and problem-solving abilities
- Ability to work and interact well with all levels of the organization
- Strong computer aptitude, including familiarity with Google Suite (Gmail, Docs, and Sheets)
Benefits from Working with Us
- Full-time work starting at $20-23/hr DOQ.
- BYOD mobile device allowance
- New company-issued iPad for your work
- Health & dental insurance options
- Retirement account matching
- Generous vacation policy & paid holidays
- Company paid life insurance & long term disability
- Subsidized gym membership option
- Ongoing career development & training
- Discounts on specialty coffee products