Administrative Coordinator - Employment Services

Essential Responsibilities

• Listen-Learn-Lead: Model the mission and values of Accord, helping people to live their greatest lives.
• Provide clerical support within the Employment Services division including scheduling of annual reviews and regular team meetings. 
• Manage scheduling functions; invite participants and ensure meetings are scheduled within required due dates. 
• Facilitate transportation supports - metro mobility, lost cards, recertifications, purchase replacement cards.
• Serve as the content experts for employment services. Respond to questions of outside stakeholders.
• Manage incoming program referrals, responding within 1 business day to inquiries. 
• Attend AR meetings, complete service authorization documentation and assist with AR needs.
• Provide excellent customer service in all interactions. 
• Complete record audits for content and quality; report issues within 1 business day to the Program Manager for follow-up. 
• Document in the selected electronic health record/database system within 1 business day of completing the review.
• Meet or exceed minimum billing standard of 100 units per month.  
• As a mandated reporter, respond and report all incidents that occur while providing services to protect the health and safety of and minimize risk of harm to the person(s) supported following Accord’s policy.
• Serve as a representative of the agency to the people we support, our community partners and external constituents. 
• Serve as a positive role model for other employees and maintain departmental confidentiality. 
• Demonstrate excellent written and oral communication skills/abilities.
• Work from the office minimum of 4 days per week unless otherwise approved by the program manager. 
• Complete all training related to the position. 
• Maintain a schedule of Intake and Annual Meetings.
• Assist Program Manager with new employee orientation and training.
• Proficient in EHR, Microsoft Office, or other software platforms. 
• Perform other duties as required or assigned.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

• High School Diploma/GED

Skills & Experience:

• Preferred experience with VRS and Waiver support services/245D experience.
• Position requires excellent time management skills.
• Ability to read, write, analyze, and interpret documents.  
• Ability to document in neat, legible, accurate, and objective manner.
• Ability to effectively present information and respond to questions from program staff and leadership.
• Ability to calculate figures and amounts such as basic math, which includes (at minimum) addition, subtraction, division, and calculating percentages.  
• Ability to solve problems.
• Ability to accept/follow through with direction and recognize professional boundaries.
• Ability to serve as a creative team member who can suggest and implement strategies to enhance the service.
• Demonstrate patience, self-control and flexibility. 
• Strong analytical thinking skills and the ability to think through and propose solutions to complex problems.
• Ability to use available technology effectively (including, but not limited to, voicemail, computer, printer, photocopier, fax and telephone, and various types of audio visual equipment).  

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Speaking and hearing ability sufficient to communicate effectively by phone or in person at typical volumes. Vision adequate to read correspondence, computer screen, forms, etc. Good manual dexterity. Position requires moderate lifting that would be typical in an office setting.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must react appropriately in times of crisis, which may include verbal and physical aggression by the people supported and/or employees.  Must recognize and take appropriate action if suspected abuse of a minor or vulnerable adult is present.

The employee in this position typically works in an office atmosphere. The employee will also be exposed to outdoor weather conditions during some agency events and when traveling on company business.

The employee in this position typically works Monday through Friday, day hours. Must be flexible to work evenings and weekends as required by management. The noise level in the work environment is usually moderate.

The above is not an all-encompassing statement of duties, responsibilities and requirements for this position.

Benefits

Competitive wage starting at $20/hour and benefit package with PTO, 9 paid holidays, health, dental, vision, and life insurance, NO COST short & long-term disability insurance, retirement savings plan options, employee wellness program, tuition assistance program, career advancement, mileage reimbursement for providing direct services, a positive, friendly work environment and much more.