Service Manager

Company Overview

At Beltway Companies, we’re more than just trucks—we’re about empowering our employees, enriching our communities, and delivering exceptional service to our clients. As the largest commercial truck dealership in Maryland, we’re seeking passionate individuals to join our team as Service Managers.

Service Managers are a critical part of our Service Department, ensuring smooth communication and operational excellence. Your expertise and leadership will directly influence customer satisfaction and dealership success. We provide a supportive environment that values your growth, contributions, and professional development. Join our dynamic team and help us set new standards of excellence in the trucking industry.

Position Overview

As a Service Manager, you will:

• Drive Service Department growth and profitability while ensuring adherence to policies and warranty procedures.
• Approve all external purchases charged to the Service Department or customer repair orders.
• Review warranty performance, address chargebacks and debits, and ensure timely payment.
• Monitor open repair orders older than 30 days for closure and payment.
• Maintain oversight of C.O.D. repair orders to ensure vehicles and keys remain on the premises.
• Facilitate regular departmental meetings and attend company-wide meetings as required.
• Oversee fair work distribution and perform periodic checks on vehicle repair progress.
• Stay current with warranty policies, OSHA and EPA regulations, and product updates.
• Provide training for technicians and service staff while maintaining safe and clean work areas.
• Seek opportunities to grow service business, communicate charges effectively with customers, and enhance department efficiency through innovative tools and processes.
• Perform other duties as assigned.

Requirements

Skills, Training, and Education Requirements

Required:

• Minimum of 1 year of experience in a technical or supervisory role within a medium/heavy-duty truck environment with at least five technicians 
• In-depth product and technical knowledge.
• A valid driver’s license.

Preferred:

• Prior experience as a truck technician, as many of our successful Service Managers have transitioned from technician roles.
• Proficiency with Microsoft programs and dealership applications currently in use.
• Excellent organizational skills.
• A Commercial Driver’s License (CDL) to road-test vehicles when necessary.
• Familiarity with dealer and fleet maintenance systems and procedures.
• A willingness to pursue self-development opportunities related to the role.
• Working knowledge of International® and supplier/vendor warranty policies (note: the word "International" should always be capitalized).
• Strong interpersonal skills to foster teamwork and respect within the department and dealership.
• The ability to leverage the full functionality of the service portal to improve operations.

Benefits

Schedule

• Full-time
• 8-hour shifts, Monday to Friday
• Day shift, in person

Benefits

• 401(k) matching
• Bonus opportunities
• Dental insurance
• Health insurance
• Vision insurance
• Paid time off
• Boot reimbursement