Parts & Service Manager

C & B Equipment, a progressive family-owned company that has grown over 30 years to include John Deere ag, material handling and powersports locations has an opening for a Parts & Service Manager at our material handling location in Waterloo, Iowa. This position oversees the operations of the parts and service department. The Parts & Service Manager will also work closely with the Branch Manager & Regional Managers to maximize profits, provide exceptional customer service, and engage employees to be the best in the business.

Essential Duties:

• Manages service and parts operations within the dealership to maximize profits for the dealership and optimizes Service and Parts Department processes to ensure external and internal customer satisfaction
• Actively sells and promotes aftermarket services and parts
• Strives for profitable growth of service labor sales, parts sales and exercises disciplined expense control to stay within budget developed
• Takes the lead in sharing best practices and implementing common processes throughout the aftermarket departments and promotes excellent customer service
• Recruits, hires, and retains key talent by maintaining employees and individual development plans
• Assisting customers and technicians in the diagnosis of machine problems
• Handles all customer interactions and personnel complaints in the service and parts departments
• Enforces all safety rules and regulations
• Handles any other work-related duties assigned by Branch Manager and/or Regional Managers

Requirements

• Three to five years management experience in the machinery industry
• Proven experience driving and improving customer relations and service
• Ability to analyze and interpret internal reports
• Excellent communication skills
• Valid driver's license and a safe driving record
• Ability to meet physical demands and duration of physical exertion generally required to perform tasks in support of all job functions, for example - sitting, standing, walking, lifting, carrying, reaching, pushing, and pulling

Benefits

Qualified applicants must be able to successfully complete a pre-employment drug test and background check. C & B Equipment is a drug-free workplace. 

• Competitive pay based on your experience
• Excellent benefits including – Medical, Dental, Vision, and Accident Insurance, Short-Term Disability, Life Insurance, 401K with Company Match starting immediately, generous parental leave for both moms & dads, and much more
• Progressive Paid Time Off and Paid Holidays – starting at 3 weeks of PTO in the first year
• Opportunities to grow – We love to promote within and have excellent training programs available to prepare you on-the-job and for your future with us
• Make an impact – You will participate in our annual Community Impact Day where we give back to the communities where we work and live

Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for all team members. We are an equal opportunity employer as defined by federal, state or local laws.