Customer Service Representative

Customer Service Associate

AR-EN Party Printers is a premier wholesale company for personalized wedding and party accessories. We design, manufacture, and sell beautiful products of the utmost style and quality. From weddings to graduations and milestone celebrations, we know the importance of perfecting every moment. We take pride in creating unique experiences in every detail. A creative and manufacturing facility, we foil stamp, print, and screen print paper goods. This includes napkins, matches, cups, coasters, and much more.

We are seeking an enthusiastic and highly motivated Customer Service Associate to join our B2B Customer Relations Department. The ideal candidate should have a powerful desire to help existing and new dealers, while managing multiple tasks and responsibilities. Experience with inside sales and familiarity with ecommerce is preferred.

The person who fills this position will spend most of the day answering phones, responding to emails, problem solving, data entry, filing and office upkeep.

The Customer Service Associate will learn our extensive product offerings. The person in this role must understand company policies to quickly resolve customer issues, with understanding that some customers are high maintenance and require special attention. Most of our customers are wedding consultants, party planners, e-commerce retailers, and fine stationery stores. Therefore, you must also be able to positively communicate with customers who may be stressed and very particular.

Your goal is to ensure the best customer journey and purchasing experience.

Job Requirements:

Provide timely and accurate information to customers regarding orders and

information requests via phone and email

Be knowledgeable of products and services

Upsell to customers by recommending potential quantities, products, or services by understanding and analyzing customer needs

Answer customer inquiries that may include shipping dates, predicted shipping delays, production time, color combinations, text sizing, and any other relevant order information

Provide timely and accurate information to manufacturing and graphic design staff about customer orders and issues

Record details of customer contact information and actions taken via AR-EN

preferred systems

Identify and resolve customer questions, concerns, issues, and needs to achieve their satisfaction

Handle customer complaints, in a professional manner and offer clear resolutions to their issues.

Manage inbound/outbound phone call and emails

Consistently seek ways to improve the customer’s experience

Requirements

Detailed Orientated

Ability to work under pressure while paying attention to details

Skilled in dealing with difficult customers and quickly provide resolutions to issues

Excellent written and verbal communication

Proficient in typing with both speed and accuracy

Proficient in PC computers and Outlook

Communicate Effectively

Adept in problem solving

Outgoing and enjoy working in an open, team-driven environment

Experience:

B2B sales required, ecommerce experience preferred (3+ years)

Job Type:

Full-time; Monday–Friday, 8 a.m. – 4:30 p.m. CST Hours are subject to change.

Benefits offered:

· Paid time off

· Health insurance

· Dental and vision insurance

· Employee discounts

Job Type: Full-time

Salary: From $19.00 to $21.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Customer service: 2 years (Required)

Work Location: One location