Contract Order Processing Specialist

Who We Are

Frida is more than a brand built to support parents. We get parents. We know all about the often unbelievable realities of parenthood, because we’ve been in the trenches. Over the last 9 years, we’ve dedicated ourselves to developing the tools (and sometimes the tips, too) that help simplify parenting - and it all started with snot. Since the launch of our cult-favorite NoseFrida, The SnotSucker, we’ve innovated and launched over 100 products that provide quick and easy solutions to age-old parenting problems. We also launched Frida Mom in 2019, with products to help women with the transition through the fourth trimester into motherhood. Today, Frida holds over a 70% share of its main category, and our products can be found in over 50+ countries and in over 40,000 stores throughout the US - in every retail channel from mass-market, grocery, chain drug, and specialty stores. For 9 years, we’ve had parents’ backs as they navigate the parts of parenthood you don’t usually see on the ’gram with honest and raw messaging to provide the answers to questions they didn’t even know they had. And, we’re just getting started.

Role Overview: 

Frida is looking for a Temporary Order Processing Specialist on a contract basis to add to our team and support Operations and Sales to help drive results by bringing order management expertise and an analytical mindset. 

Core Responsibilities: 

• Process customer orders between systems, business partners, and customers, ensuring all necessary documentation is completed accurately and timely
• Review incoming orders for accuracy, contract compliance, and business guidelines
• Enter order and financial data in systems to ensure timely processing and shipping, delivering a high level of quality that minimizes the risk of delay
• Coordinate with warehouse operations to ensure orders are on time
• Resolve order processing and invoicing issues, escalating when necessary
• Maintain a high degree of quality control and validation of completed work
• Work with Finance to resubmit invoices that are past due
• Address customer concerns regarding shipping delays or damaged goods
• Update customer records with order details such as shipping details and tracking numbers
• Update Finance with status of payments from Customer Portals
• Maintain customer data such as ship-to addresses and essential contact lists
• Ensure operating and quality standards are met based on service objectives
• Other projects as assigned

 Qualifications & Skills: 

• Bachelor’s degree in Finance, Business, or related field
• At least 1 year of experience with order processing, invoicing, data entry, and customer service
• Strong computer skills and fast, accurate data entry capabilities
• Technical experience with ERP/EDI systems - NetSuite, SAP, etc. are a plus
• Experience with management of shipping vendors - FedEx, UPS, Freight Carriers are a plus
• Excellent communication in both written and verbal forms
• Proficient in Microsoft Excel
• Ability to work in a fast-paced, performance-based environment and be a self-starter
• Ability to prioritize, organize, and manage multiple tasks with great attention to detail and quality
• Energetic, positive team player who is excited and comfortable in an entrepreneurial environment
• Willingness to roll up your sleeves and execute with the ownership mentality
• 3-4-month contract/start immediately

Who You Will Work With

Frida is an organization that values collaboration and community. As the Order Processing Specialist, you will work closely with Operations and Sales teams.

Frida provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected Veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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