Technical Support Specialist

Varjo is a Finnish mixed and virtual reality technology company. We are known for mixed reality that looks and feels just as real as the real world. Founded in 2016, Varjo is doing business in more than 40 countries worldwide, with headquarters in Helsinki and Washington D.C. And the immersive computing revolution has only just begun.

Our team designs and develops hardware, software and services that are now a symbol of the highest quality across the industry. Varjo’s VR and XR solutions are already being used to train astronauts, design vehicles, and many more professional use cases across the world’s leading companies.

Our multicultural team consists of talents from all around the world, and our daily working language is English. We believe in the power of diversity – where different experiences, backgrounds, and ideas drive innovation and results. 

Job description 

The role of Technical Support is to ensure extreme customer satisfaction by delivering and supporting products to our professional customers with high quality, accuracy, and service level. 

Our Technical Support team is seeking a Technical Support Specialist to join our group of six, spanning two continents—USA and Finland. In this role, you will provide first-level technical support to our customers and carry out mechanical tasks for Varjo products following provided guidance. This is very important role in the heart of our operations ensuring that customer expectations are met and exceeded.  

You get to work hands-on with our new products and help our customers across industries make the most of it. You might already have experience and are looking for a new, exciting direction, or you might be at the beginning of your career. 

This is a full-time position based in our Arlington, VA office, with the flexibility to work remotely; in-office presence is rarely required, perhaps once every other week. 

What You'll Be Doing 

• Track, investigate and close technical customer queries by collecting information, working together with appropriate sources and identifying corrective actions. 
• Maintain an up-to-date knowledge base by documenting troubleshooting procedures, repair techniques, and best practices. 
• Participate and support sales in product demos and events where applicable. 
• Perform operative mechanical tasks for the Varjo products including trouble shooting, product disassembly, repair and assembly based on guidance. 

Our Expectations  

• Bachelor’s degree, or similar, in a technical area. 
• Experience as a Technical Support / Specialist, Technician, Customer Support or similar roles 
• High interest and curiosity to work with latest technology products, especially within VR/MR ecosystem.
• Ability to work independently and as part of a group to accomplish individual and team objectives.
• Ability to absorb and retain information quickly. 
• Practical experience of hardware repair including installing, examining, testing and/or repairing hardware and peripheral components.

By Joining Us, you’ll get 

• The front seat to see into the future of computing by taking part in creating the new state of art in virtual and mixed reality products and experiences.
• A low-hierarchy culture with minimal bureaucracy and maximum opportunity for you to take charge of your work
• International environment with opportunities to learn, work and grow with the best.
• 20  days of holidays plus bank holiday
• Premium employee medical coverage with life insurance and disability benefits

As we are developing the next computing paradigm, we need a versatile team to help ensure that the new realities are designed for everyone. Our multicultural team consists of talents from all around the world, and our daily working language is English. We believe in the power of diversity – where different experiences, backgrounds, and ideas drive innovation and results. Even if your profile is not a perfect match but you want to learn and grow, we’d love to hear from you. 

This position will be filled as soon as the suitable candidate is found. Ready to jump into the exciting world of VR/XR? Apply now by including your CV and cover letter.