Technical Support Representative

At Kixie, we're revolutionizing how sales teams connect with their customers through cutting-edge voice and SMS technology. By integrating seamlessly with leading CRMs, we empower sales and support teams to work smarter, communicate better, and achieve more - all in less time. 

Behind our cutting-edge product are the individuals who drive it forward. Ambition, Community, Teamwork, and Transparency — these are the core values that define us at Kixie. We pride ourselves on fostering a collaborative, innovative, and supportive environment, where every team member’s contribution is an impact to our success! If you're someone who thrives on challenges, finds joy in solving meaningful problems, and seeks to be part of one of the fastest-growing B2B startups, then Kixie is where you belong!

We are looking to add a Technical Support Representative to our support team, whose can be relied upon to handle some of the more technical inbound support inquiries that our support team encounters each day. If you can hold your own in the world of webhooks, APIs, firewalls, networks, 500 errors, bug replication and more, and you have experience in a similar role, we'd love to interview you!

The ideal candidate for this position is a self-starter with consistent work ethic, especially when nobody is watching. The ideal candidate for this position also demonstrates strong interpersonal skills, patience and optimism, good technical skills/instincts, and the ability to learn our tech/product relatively independently and quickly.

Responsibilities:

• Communicate with customers of all levels via phone, email, and chat
• Be the first line contact for customer questions and issues, work with the appropriate internal teams (e.g. engineering, product management, customer success), to solve problems and manage them through to resolution
• Work cross functionally within the company to communicate with all stakeholders in customers' success
• Drive adoption and expansion of Kixie products by highlighting feature opportunities, educate customer on Kixie best practices, and create relevant strategies to customers and the Success team
• Help design automated learning and development resources for new clients
• Conduct regular screen-shares, workshops and customer training sessions to help our customers reach their business goals and advance their careers.
• Create and maintain relationships with customers to better understand and achieve their needs

Requirements:

• You possess exceptional patience and thrive in roles that involve working closely with people, whether through phone, email, or chat.
• You enjoy tackling new challenges and finding creative solutions to complex problems.
• You are experienced with CRM tools such as Pipedrive, Salesforce, and HubSpot, or you are a quick learner eager to gain proficiency with similar platforms.
• You have a passion for learning and continuously seek opportunities to grow and develop your skills.
• You are data-driven and open to learning new tools, like Looker, to measure the impact of your efforts and make data-informed decisions.
• You excel in creating exceptional customer experiences and fostering positive interactions throughout the customer lifecycle.
• You are tech-savvy, comfortable with learning new systems, and skilled at building and optimizing processes.
• Ideally, you hold a bachelor’s degree from a four-year university, though it is not a strict requirement.

Benefits:

• Salary range: $52k base - $66k OTE per year
• Unlimited PTO
• Medical/dental/vision insurance 
• Legit coffee (Nespresso)
• Fun, hardworking atmosphere
• Learn everything there is to know about tech startups and develop CS skills
• Office blocks away from Santa Monica Beach
• Reserved parking garage

Kixie is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive and equitable workplace where all employees feel valued and supported. We provide equal employment opportunities to all qualified individuals and prohibit discrimination and harassment based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by law.