Senior/Staff DevOps Engineer

What are we looking for?

We’re looking for an individual to join the Development Operations team to help improve the scalability and availability of our production systems, level up developer productivity through tooling and processes, and ultimately make therapy more accessible to clients globally.

A strong candidate for this position will be an expert in containerization, AWS technologies, and Kubernetes. We’re looking for someone who cares and wants to be involved in our product, mission, and success - way beyond checking off tasks. And, of course, at BetterHelp, you will enjoy true teamwork and lots of fun!

What will you do?

• Design, implement, and maintain reliable infrastructure and software processes.
• Build and manage core tools and services to improve developer productivity across Engineering.
• Design and implement observability patterns that ensure team awareness of issues.
• Participate in our culture of experimentation, proposing load-testing experiments to improve platform uptime and resiliency. 
• Participate in an on-call rotation.
• Mentor other team members.
• Develop and deploy automation to make your job easier.
• Have access to whatever training resources can help you succeed.

What technologies will you work with?

• AWS
• Docker / Containerd
• Kubernetes / Istio / Helm / Argo
• Terraform
• Monitoring, alerting, and logging services

What will you NOT do?

• You will NOT worry about funding. We have startup DNA, but we're fully backed and funded by our parent company, Teladoc Health.
• You will NOT be confined to your "job". We believe in nurturing employees’ interests and passions – even if some of them lie outside of your core responsibilities.
• You will NOT be bogged down by office politics, egos, or bad attitudes. Only positive, pleasure-to-work-with people are allowed here!
• You will NOT get burned out. We work hard, but we also believe in maintaining sustainable work/life balance. Seriously.
• You will NOT have to wonder why you’re doing the work you’re doing. Our day-to-day operations translate into people getting the help they need.

Can I work remotely?

Yes. We operate in Pacific Time and candidates in any time zone are welcome to apply. We also ask our employees to travel to our Mountain View, CA office up to three times per year and to one company offsite to collaborate in person in order to build better working relationships and experience our in-office culture. Travel expenses will be covered and reasonable accommodations will be made for those under unique circumstances who cannot travel.

Requirements

• 6+ years of experience as a DevOps Engineer, Site Reliability Engineer, or Cloud Infrastructure Engineer.
• Expert knowledge of AWS services such as EKS, EC2, VPC, S3, CloudFront, etc.
• You’ve used Terraform to manage all your AWS resources and don’t even know how to log into the web console.
• Proficient with configuration languages such as Yaml or HCL.
• Fluent in one or more of Python, PHP, or Javascript.
• Expert knowledge of Linux systems.
• Advanced knowledge of container runtimes such as Docker or Containerd.
• Experience running Kubernetes at scale.
• Experience with contemporary CI/CD methodologies, such as GitOps.
• Experience participating in an on-call rotation.
• Strong verbal and written communication skills.
• An ability to think on your feet, come up with innovative solutions, and solve problems that may be unique.
• Ability to work in the US, to travel to our Mountain View, California offices up to three times per year and to an additional company offsite.

Benefits

• Competitive salary & compensation
• Excellent health, dental, and vision coverage
• 401k benefits with employer matching contribution
• Unrivaled perks program (including free therapy, UberEats, and more)
• Remote work with regular in-person bonding experiences sponsored by the company
• Office in the heart of downtown Mountain View, a three-minute walk from Caltrain
• Commuter benefits, FSA accounts, and Employee Stock Purchase Programs
• The chance to build something that changes lives – and that people love 
• Any piece of hardware or software that will make you happy and productive
• An awesome community of co-workers

The base salary range for this position is $150,000 - $225,000. In addition to the base salary, this position is eligible for a performance bonus and the extensive benefits listed here (subject to eligibility requirements): Teladoc Health Benefits 2024. Total compensation is based on several factors – including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable to all full-time positions.

At BetterHelp we thrive on difference and individuality, and as part of the Teladoc Health family, we are proud to be an Equal Opportunity Employer. We never have and never will discriminate against any job candidate or employee due to age, race, ethnicity, religion, sex, color, national origin, gender, gender identity, sexual orientation, medical condition, marital status, parental status, disability, or Veteran status.