Regional Service Manager- Sunstate Equipment

Forward March Inc. is collaborating with a prominent construction equipment rental company, aiming to expedite Veterans and military spouses towards significant career opportunities in this industry. Job description below:

Our company is a proud Second Chance employer that evaluates every candidate on a case-by-case basis.

The Regional Service Manager is a Leadership position that works closely with the Regional Operations Manager to identify areas in the branches that can effect positive change and hold accountability to those individuals in charge to assure that change takes place. This is Management a position that monitors reports and works closely with various departments to help stream line any new and current processes. This person should have experience in one or more of the following areas; as a District Service Manager, a minimum of 5 years’ experience as a Top Line Mechanic/Field Service Mechanic or Shop Foreman position. This person should also possess the knowledge of how each piece of equipment operates and what it is supposed to do in its operation.

Job Duties:

• Serve as the primary local contact for the DSM on fleet and shop maintenance, repair items, and safety protocols.
• Collaborate with Branch Managers for mechanic recruitment, training, and operational decision-making.
• Assess and recommend training needs for mechanics, facilitating both manufacturer and in-house training sessions.
• Monitor equipment inspections, serviceability, workload issues, and field service outcomes through operational dashboards.
• Actively participate in the Apprenticeship Program management, tracking progress, and providing feedback.
• Escalate safety, quality, or operational concerns to the Regional Platform, ensuring collaborative problem-solving and strategic alignment.
• Uphold Sunstate's standards for Safety, Employee Experience, and Quality, ensuring consistent customer experiences across markets.
• Engage with vendors and suppliers on product quality and supply chain management to maintain operational continuity.

Requirements

Preferred Skills:

• Proven experience in shop and service management, preferably within the construction rental and delivery equipment industry.
• Advanced troubleshooting and diagnostic skills in equipment repair (Electrical, hydraulic, pneumatic systems).
• Strong leadership, organizational, and time management skills, with the ability to work independently.
• Excellent communication skills, with proficiency in English; additional language skills are a plus.
• Familiarity with Federal DOT laws, OSHA, and ANSI regulations regarding aerial equipment.
• Proficiency in using software tools such as Word, Excel, Outlook, and operational dashboards (e.g., Cognos, Tableau).
• A valid driver’s license and a good driving record.
• Ability to lift up to 25 lbs frequently and up to 50 lbs occasionally. 

Benefits

At our company, every employee is valued, respected, and fairly compensated. More importantly, every employee has a voice that deserves to be heard. We are working hard to challenge the typical ways of business and develop an environment where our employees feel safe, comfortable, and look forward to coming to work. No matter which location you visit, you can’t help but feel the close-knit work-family environment.

We have strategically and organically grown our company from within, promoting from the ground up and providing employees with opportunities to explore their different passions within our own walls. This culture allows our people to develop valuable, marketable skills they can use throughout their career. Plus, with benefits like Baby Bonding, My Holiday vacation time, and discounts on everything from movie tickets to cell phone bills, we’re constantly evolving our resources to provide our people with tools to make their lives easier!

Company Perks:

• Significant bonus potential
• Company truck, cell phone, and laptop provided
• Work boot allowance
• Rent ANY of our equipment for FREE
• Unique “My Holiday” benefit lets you celebrate any holiday without using personal time!

We are actively fostering a workplace culture where individuals of all identities and life experiences feel genuinely valued, respected, and appreciated. As a proud equal-opportunity employer, we wholeheartedly welcome candidates from diverse backgrounds and cultures. We recognize and celebrate the unique perspectives they bring, with the understanding that they are the fuel for the innovative ideas that drive the evolution of our industry.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

A Drug Free Workplace and Participates in E-Verify

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Please contact Laurin at [email protected] for more information.