Product Manager

Who Are We?

UniUni is a Canadian last-mile e-commerce logistics that is one of the fastest growing companies in Canada. As a platform that seamlessly integrates advanced technology with efficient delivery solutions, UniUni enables businesses to provide a superior online shopping experience, ensuring unparalleled efficiency and customer satisfaction. Catering to a diverse range of clients—from emerging e-commerce platforms to established online retailers and brands—UniUni offers exceptional service across North America. Recognized as the fourth fastest-growing company in Canada, UniUni continues to set industry standards, offering a robust, customer-centric approach to e-commerce logistics.

What Do We Offer?

At UniUni, we offer exciting opportunities to our employees to achieve their career goals. We believe all roles should develop your skills, broaden your experience, and help you build a rewarding career. If you are ready to join UniUni’s dynamic team, while working hard and having fun doing it, we invite you to apply online and let us know how you can be part of our success story.

Position Overview

The Business Analyst will focus on market research, analyzing trends in the e-commerce, consumer market, and logistics sectors. This role involves structuring ambiguous problems, synthesizing complex information into actionable insights, and providing clear recommendations. The ideal candidate will possess strong analytical and problem-solving skills, work effectively with diverse teams, and communicate insights to senior leadership. This is a dynamic, fast-paced position requiring creativity, intellectual curiosity, and a solid ability to collaborate in a flexible environment.

Requirements

Logistics Service Design & Optimization:

• Assist in designing customer-centric logistics service products, including last-mile delivery, customized delivery solutions, and time-sensitive services.
• Analyze existing service processes, propose optimization suggestions, and improve efficiency and customer satisfaction.

Requirement Analysis & Solution Development:

• Understand customer business models and logistics needs to uncover potential service demands.
• Develop product development plans and implementation strategies based on customer requirements and market dynamics.

Market Research & Competitive Analysis:

• Collect and analyze logistics industry trends, customer feedback, and competitor service strategies to support product innovation.
• Evaluate service demands in different regions and assist in developing region-specific logistics products.

Cross-Department Coordination & Project Management:

• Collaborate with operations, sales, and technical teams to ensure the successful implementation of logistics service products.
• Monitor the development and launch progress of services, ensuring timely delivery to meet customer expectations.

Data Analysis & Performance Monitoring:

• Track operational data of logistics service products to evaluate performance and customer satisfaction.
• Create improvement plans to optimize service network coverage and resource allocation.

Requirements

Industry Experience:

• At least 4 years of experience in the logistics or supply chain industry, with a focus on last-mile delivery or cross-border logistics preferred.
• Experience in service product design or management is an advantage.

Skills:

• Familiarity with logistics services (e.g., last-mile delivery, warehousing, courier networks) and operational processes.
• Strong data analysis skills to optimize logistics service products based on operational data.
• Proficiency in office tools (e.g., Excel, PowerPoint) and familiarity with logistics management systems (e.g., TMS, OMS) is a plus.

Personal Attributes:

• Customer-focused, with keen insight into customer needs and problem-solving capabilities.
• Excellent communication and coordination skills, playing a key role in cross-team collaboration.
• Adaptability to a fast-paced environment with outstanding project management skills.
• Language: Fluency in English /Chinese (mandatory); 

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development
• Free Food & Snacks

Pay range: $50,000-$80,000