Customer Service Representative

Saturn Machine Works, a leader in precision manufacturing and service since 1965, is seeking a dedicated Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, ensuring that their needs are met with professionalism and care. You'll facilitate smooth communications between customers and our production team, helping to maintain our reputation for excellence in customer service.

Requirements

Position Title: Customer Service Representative

Job Type: Full Time - 40 Hours per week

Rate: Salary commensurate with qualifications and experience

Shift: 8:00 AM – 5:00 PM

Main Responsibilities

· Managing incoming calls and inquiries from customers

· Processing orders, forms, and requests accurately

· Communicating with clients to understand their needs and resolve issues

· Providing product information to customers and assisting with troubleshooting

· Building rapport with customers to ensure high levels of satisfaction

· Keeping detailed records of customer interactions and transactions

· Collaborating with the sales and production teams to ensure timely delivery of products

Qualifications for Customer Service Representative:

· High School Diploma or equivalent required; Associate’s degree preferred

Required Skills for Customer Service Representative:

· Excellent verbal and written communication skills

· Strong problem-solving abilities and attention to detail

· Ability to work in a fast-paced environment and manage multiple tasks

· Proficiency with Microsoft Office Suite and CRM software

Additional Information for Customer Service Representative:

· Team-oriented environment with opportunities for training and growth

· Flexibility to work overtime as needed to meet customer demands

Benefits

Benefits: Health, Dental, Life and AD&D Insurance, Employee Wellness and 401k plans and Unemployment benefits payment, Paid Time Off and Holidays