Customer Service Representative-Remote

Deca Technologies is seeking a dedicated and enthusiastic Customer Service Representative to join our remote team in the semiconductor industry. As a key member of our customer support team, you will play a vital role in ensuring our clients receive exceptional service and support regarding our advanced semiconductor solutions. This position requires excellent communication skills, a passion for problem-solving, and the ability to work independently while managing multiple priorities. You will be the first point of contact for our customers, addressing their inquiries, resolving issues, and providing them with the information they need to make informed decisions about our products. Your efforts will contribute significantly to maintaining customer satisfaction and loyalty as Deca Technologies continues to innovate and expand within the semiconductor marketplace. By leveraging your skills in customer service and your understanding of the semiconductor landscape, you will help us enhance our client relationships and ensure a seamless customer experience. Join our dynamic team and help us make a difference in how we serve our valued customers while working from the comfort of your home.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information regarding Deca Technologies products, services, and policies.
• Troubleshoot and resolve customer issues promptly, ensuring high satisfaction rates.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with internal teams to address complex customer issues or product inquiries.
• Identify customer needs and recommend appropriate products or services to enhance their experience.
• Follow up with customers to ensure their issues have been resolved and to gather feedback on their experience.

Requirements

• High school diploma or equivalent; a degree in a related field is a plus.
• Proven experience in customer service, preferably in the technology or semiconductor industry.
• Exceptional verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
• Proficient in using customer service software and Microsoft Office Suite.
• Willingness to learn about semiconductor technology and products to better serve customers.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan