Warranty Administrator (Factory Connect)

The Warranty Administrator is responsible for:

• Recording and processing claim information to manufacturer specifications.
• Ensure warranty repairs are carried out to customer satisfaction.
• Investigate overdue, unsettled and short-paid claims.
• Check, verify, process, document and file warranty forms.
• Receive, reconcile and record payment summaries from manufacturers/concessionaires.
• Working knowledge of activities, methods, procedures and policies of the Service Department.
• Other dutues as assigned.

Requirements

Qualified candidate will have the following:

• Strong computer skills and familiar with MS Excel.
• High School Diploma or equivalent.
• Excellent organizational/sequencing skills.
• Excellent communication and listening skills to resolve issues in a professional and tactful manner over the...