Virtual Tech Troubleshooting Assistant - work remote - No Experience Needed

The House of Mercier is thrilled to offer a fantastic opportunity for a Virtual Tech Troubleshooting Assistant. This remote position is ideal for individuals looking to begin their career in a tech support environment, as no prior experience is needed. In this role, you will assist customers by providing support for various technical issues through our online platforms. If you are a quick learner with a passion for technology and a desire to help others, we invite you to apply and join our supportive team!

Responsibilities

• Interact with customers via chat and email to assist with basic technical troubleshooting.
• Guide customers through step-by-step solutions for common technical issues.
• Document customer inquiries and resolutions to help improve our support processes.
• Participate in training sessions to enhance your technical skills and product knowledge.
• Provide empathetic support and ensure a positive customer...