Virtual Inbound Call Center Agent - work remote

The House of Mercier is seeking a dedicated Virtual Inbound Call Center Agent to join our remote team! In this role, you will be the first point of contact for our customers, providing them with top-notch service and support. As a Virtual Inbound Call Center Agent, you will handle incoming calls, assist with inquiries, and create a positive experience for our customers. This is a fantastic opportunity for those who enjoy helping others and want to be part of a luxury brand.

Key Responsibilities

• Answer inbound calls from customers, addressing their inquiries about products and services.
• Provide accurate information and assist with order tracking, returns, and other customer-related issues.
• Ensure high levels of customer satisfaction by actively listening and responding effectively to customer needs.
• Document interactions and maintain accurate records in our customer management system.
• Stay informed about product offerings...