Virtual Call Queue Manager - Work remote, no experience needed

The House of Mercier is thrilled to offer an exciting opportunity for a Virtual Call Queue Manager! In this remote position, you will play a critical role in ensuring a smooth and efficient call experience for our customers. This role requires no prior experience as we provide comprehensive training to equip you with the necessary skills. Your primary responsibility will be to manage incoming customer calls, directing them to the appropriate departments and ensuring timely responses to inquiries. If you're a detail-oriented individual with a passion for customer service, we would love to hear from you!

Key Responsibilities

• Monitor and manage the incoming call queue, ensuring calls are directed to the right agents promptly.
• Assist customers by answering general inquiries and providing information about our products and services.
• Utilize our call management systems to track and manage call flows efficiently.
• Work collaboratively with...