Technical Writer - JM

Northstrat is looking for a talented Learning and Development Technical Writer who is ready to take charge of our model for learning, development, and training for all knowledge content required to support our customer support and field operations staff. This includes but is not limited to building the onboarding, knowledgebase, and training operational business models. This will also include the planning and delivering for our strategies for customer support and be an essential resource for our professional installation and field services network. As one of our valued team members, you will be obsessed with matching our standards for operational excellence with a relentless focus on delighting our customers.

Key job responsibilities

• Become a subject matter expert for Amazon customer service processes, Learning, Development, and Training systems

• Plan, design, research, write and edit a range of user help material, including quick reference...