Technical Services Project Manager (PR24118)
TMEIC Corporation Americas
Roanoke, virginia
Job # PR24118
Job Title Technical Services Project Manager
Office Location Roanoke, VA or Houston, TX preferred
Business Function/Department Energy & Infrastructure Solutions/Technical Services
Sales Territory, if applicable N/A
General Role Description
Lead and manage matrix teams to complete execution of service projects, requests, and agreements ensuring successful and timely analysis, resolution, and reporting of client issues
Role Accountabilities
- Serve as single point of contact for client service projects, agreements, and spare parts
- Monitor open service requests, coordinating cross-functional teams to resolve client installed base issues, obtain respective supplier root cause analysis, and provide corrective action reports to meet client expectations, escalating to immediate manager as necessary
- Drive client satisfaction through effective communication and order management, contract compliance,...