Supervisor (Appointing Team)

Ivyhill Technologies has an immediate need for a Supervisor (Appointing Team) for its project located in San Antonio, Texas. The Supervisor will ensure call quality and proactively seek ways to improve the internal processes and results. The Supervisor will conduct regular meetings with agents to review performance and provide coaching to ensure maximum quality and production of direct reports. The Supervisor will work closely with the Project Administrator (PA) and Alternate Project Administrator (APA) in ensuring the overall adherence to Consult and Appointment Management Office (CAMO) and corporate policies and procedures.

Supervisor Responsibilities:

• Subject Matter Expertise of relevant CAMO SOP’s and internal processes.
• Monitor AVAYA CMS to ensure Telephone Appointment Agents are logged on and available to take calls to ensure contracted Service Levels are met.
• Ability to motivate team members to provide accurate...