Senior IT Helpdesk Technician

Founded by the Sisters of Charity of New York, the University of Mount Saint Vincent is an academically excellent, authentically inclusive, Catholic and ecumenical liberal arts university. The University combines a strong core curriculum with a full array of majors in the liberal arts and, within the tradition of liberal education, selected professional fields of study.

At Mount Saint Vincent, a student’s education extends beyond knowledge, skills, and preparation for work. We seek the development of the whole person. In the spirit of Vincent de Paul and Elizabeth Ann Seton, we foster an understanding of our common humanity, a commitment to human dignity, and a full appreciation of our obligations to each other.

Through its School of Professional and Continuing Studies, the University extends its primary undergraduate mission by offering high quality graduate studies in business, education and nursing and an array of undergraduate and certificate programs serving...

As a Help Desk Technician, you'll triage support requests, manage alerts, onboard new users, and be the friendly voice on the other end of the line as you troubleshoot all the things. Thanks to our monitoring systems, you'll have a birds-eye view of multiple clients' IT environments.

While we take our work seriously, we try not to take ourselves too seriously. You'll need to employ creative problem-solving and unholy Googling abilities, often while the metaphorical balls are dropping. But don't worry, you won't be going it alone - our team has each other's backs.

Requirements

At least 8 years of IT support experience across diverse environments

MSP work experience is a plus

Experience leading technical projects or customer relationships

Technical skills most desired (not required): Desktop troubleshooting on both PC and Mac, cloud SaaS administration, Google Workspace administration, MS365 administration, MDM...