Senior Exhibitor Services Specialist

The Senior Exhibitor Services Specialist will provide frontline customer support throughout the event lifecycle and lead advanced service efforts. They will mentor, assist, and train other Exhibitor Services Specialists and support onboarding and skill development for new and existing associates. The Senior Exhibitor Services Specialist will proactively focus on enhancing the exhibitor experience, improving operational efficiency, and driving revenue growth.

Responsibilities and Essential Job Duties

Omni-channel Customer Interaction

• Proficiently interface with customers in person, via email, chat, and phone to provide consultative advice about the event and their logistical exhibit requirements.
• Details Management: Gather and understand the specifics of customer needs, ensuring clarity and accuracy during the engagement.

Data, Revenue, and Cost...