Schedule Analyst

This position works onsite five days a week in our Northbrook, Illinois corporate office. Remote work is not an option.

Primary Responsibilities:

• Analyze and Improve Metrics: Evaluate and enhance contact center performance and metrics to support internal and offshore strategies.
• Data Management: Source and mine data to support strategic continuous improvement initiatives.
• Work Scheduling: Generate and distribute weekly work schedules for call center representatives.
• Collaboration: Work with key leaders and operational units to identify and address improvement opportunities and drive KPI performance.

Requirements

• Must be fluent in English and Spanish.
• Attention to Detail: Ability to meticulously review and assess call...

About Foresight:  

Foresight is an AI-driven construction project management platform designed to accelerate capital project delivery. It helps owners and contractors manage major and megaprojects efficiently by: 

• Addressing the challenges of megaprojects—investments exceeding $1 billion—by reducing inefficiencies and minimizing waste. 

• Automatically identifying priorities, risks, and action plans from Primavera P6 and Microsoft Project data, placing the project schedule at the center of decision-making for project planners and controllers. 

Key achievements and strengths include: 

• 10x growth in monthly recurring revenue in 2023. 

• Delivering exceptional results for blue-chip clients and driving explosive contract growth. 

• Backed by over 15 years of research and construction industry experience, positioning Foresight at the forefront of...

You will be part of the Contact Center support operations team that will work closely with internal stakeholders to drive staffing and scheduling optimization, adherence, and reporting. You will be responsible for ensuring Service Level and KPI’s are achieved while plotting solutions for mitigation (if needed). Successful candidates will need strong time management, the ability to work independently while prioritizing as needed with minimal supervision. You will be collaborating with Senior Leadership and cross functionally team hence this position will be onsite.

• Oversee and monitor real-time interaction activity across all call centers.
• Ensure schedule adherence and productivity targets are achieved while proactively calling out trends and or risks.
• Make necessary staffing, workload, skilling, and resource adjustments (including outbound dialer) to ensure key metrics, targets, KPI’s are exceeded.
• Build, publish, and maintain...

You will be part of the Contact Center support operations team that will work closely with internal stakeholders to drive staffing and scheduling optimization, adherence, and reporting. You will be responsible for ensuring Service Level and KPI’s are achieved while plotting solutions for mitigation (if needed). Successful candidates will need strong time management, the ability to work independently while prioritizing as needed with minimal supervision. You will be collaborating with Senior Leadership and cross functionally team hence this position will be onsite.

• Oversee and monitor real-time interaction activity across all call centers.
• Ensure schedule adherence and productivity targets are achieved while proactively calling out trends and or risks.
• Make necessary staffing, workload, skilling, and resource adjustments (including outbound dialer) to ensure key metrics, targets, KPI’s are exceeded.
• Build, publish, and maintain...

You will be part of the Contact Center support operations team that will work closely with internal stakeholders to drive staffing and scheduling optimization, adherence, and reporting. You will be responsible for ensuring Service Level and KPI’s are achieved while plotting solutions for mitigation (if needed). Successful candidates will need strong time management, the ability to work independently while prioritizing as needed with minimal supervision. You will be collaborating with Senior Leadership and cross functionally team hence this position will be onsite.

• Oversee and monitor real-time interaction activity across all call centers.
• Ensure schedule adherence and productivity targets are achieved while proactively calling out trends and or risks.
• Make necessary staffing, workload, skilling, and resource adjustments (including outbound dialer) to ensure key metrics, targets, KPI’s are exceeded.
• Build, publish, and maintain...

You will be part of the Contact Center support operations team that will work closely with internal stakeholders to drive staffing and scheduling optimization, adherence, and reporting. You will be responsible for ensuring Service Level and KPI’s are achieved while plotting solutions for mitigation (if needed). Successful candidates will need strong time management, the ability to work independently while prioritizing as needed with minimal supervision. You will be collaborating with Senior Leadership and cross functionally team hence this position will be onsite.

• Oversee and monitor real-time interaction activity across all call centers.
• Ensure schedule adherence and productivity targets are achieved while proactively calling out trends and or risks.
• Make necessary staffing, workload, skilling, and resource adjustments (including outbound dialer) to ensure key metrics, targets, KPI’s are exceeded.
• Build, publish, and maintain...

You will be part of the Contact Center support operations team that will work closely with internal stakeholders to drive staffing and scheduling optimization, adherence, and reporting. You will be responsible for ensuring Service Level and KPI’s are achieved while plotting solutions for mitigation (if needed). Successful candidates will need strong time management, the ability to work independently while prioritizing as needed with minimal supervision. You will be collaborating with Senior Leadership and cross functionally team hence this position will be onsite.

• Oversee and monitor real-time interaction activity across all call centers.
• Ensure schedule adherence and productivity targets are achieved while proactively calling out trends and or risks.
• Make necessary staffing, workload, skilling, and resource adjustments (including outbound dialer) to ensure key metrics, targets, KPI’s are exceeded.
• Build, publish, and maintain...

You will be part of the Contact Center support operations team that will work closely with internal stakeholders to drive staffing and scheduling optimization, adherence, and reporting. You will be responsible for ensuring Service Level and KPI’s are achieved while plotting solutions for mitigation (if needed). Successful candidates will need strong time management, the ability to work independently while prioritizing as needed with minimal supervision. You will be collaborating with Senior Leadership and cross functionally team hence this position will be onsite.

• Oversee and monitor real-time interaction activity across all call centers.
• Ensure schedule adherence and productivity targets are achieved while proactively calling out trends and or risks.
• Make necessary staffing, workload, skilling, and resource adjustments (including outbound dialer) to ensure key metrics, targets, KPI’s are exceeded.
• Build, publish, and maintain...

You will be part of the Contact Center support operations team that will work closely with internal stakeholders to drive staffing and scheduling optimization, adherence, and reporting. You will be responsible for ensuring Service Level and KPI’s are achieved while plotting solutions for mitigation (if needed). Successful candidates will need strong time management, the ability to work independently while prioritizing as needed with minimal supervision. You will be collaborating with Senior Leadership and cross functionally team hence this position will be onsite.

• Oversee and monitor real-time interaction activity across all call centers.
• Ensure schedule adherence and productivity targets are achieved while proactively calling out trends and or risks.
• Make necessary staffing, workload, skilling, and resource adjustments (including outbound dialer) to ensure key metrics, targets, KPI’s are exceeded.
• Build, publish, and maintain...

Position Title: Schedule Analyst

Company: ACT1 Federal

Location: Arlington, VA

About ACT1: ACT1 Federal advances our Nation’s and Allies’ critical missions by taking ACTION! We provide mission operations support, technical services, and innovative solutions by leveraging our talented workforce. By doing so, we are making the world a better, safer, and more productive and inclusive place.

Job Description: As a Schedule Analyst, supporting the F-35 Joint Program Office, you will be trusted to review and analyze data to provide accurate forecasts of overall program performance to F-35 leadership.

Responsibilities:

• Performing contract level IMS review and analysis of F-35 prime contractor provided data including the IPMR and the IMS. Conducting IMS analysis to verify and validate F-35 prime contractor(s)’ monthly submittals.
• Preparing...

You will be part of the Contact Center support operations team that will work closely with internal stakeholders to drive staffing and scheduling optimization, adherence, and reporting. You will be responsible for ensuring Service Level and KPI’s are achieved while plotting solutions for mitigation (if needed). Successful candidates will need strong time management, the ability to work independently while prioritizing as needed with minimal supervision. You will be collaborating with Senior Leadership and cross functionally team hence this position will be onsite.

• Oversee and monitor real-time interaction activity across all call centers.
• Ensure schedule adherence and productivity targets are achieved while proactively calling out trends and or risks.
• Make necessary staffing, workload, skilling, and resource adjustments (including outbound dialer) to ensure key metrics, targets, KPI’s are exceeded.
• Build, publish, and maintain...

At Emprise Bank, everything we do is focused on empowering the neighborhoods, businesses, and people in our communities to thrive. We proudly work to provide extraordinary customer service and products to help our customers achieve their goals.

We are currently seeking a Data Analyst to join our team in Wichita, KS. The Data Analyst role is responsible for data analysis, data management, and data documentation. This role is eligible for hybrid scheduling.

A successful candidate will have:

• Confident and articulate communications skills
• Initiative and strong work ethic
• Ability to manage and prioritize tasks to meet project deadlines
• Problem resolution, critical and analytical thinking skills
• Strong attention to detail
• The ability to work independently
• An understanding of database design, techniques for data mining and data models
• Adept at querying and...