Full-time
Product Inquiry Specialist - work remote
The House Of Mercier
N/A
The House of Mercier is seeking a dedicated Product Inquiry Specialist to join our remote team. In this role, you will be the first point of contact for customers interested in our luxurious jewelry range. Your primary responsibility will be to address customer inquiries, providing detailed product information and fostering a positive customer experience. We are looking for someone who is passionate about customer service and eager to share our product knowledge with clients.
Key Responsibilities:
- Respond promptly to customer inquiries regarding product information, availability, and specifications through various online platforms.
- Guide customers through their purchasing journey by understanding their needs and suggesting suitable options.
- Maintain accurate records of inquiries and interactions to ensure a consistent customer experience.
- Work closely with the sales and marketing teams to stay updated on product features and...