Patient Advocate/Performance Improvement Coordinator

This position is responsible for promoting and maintaining positive relations with Reno Behavioral Healthcare Hospital’s internal and external customers. Responsibilities include: patient advocacy, assisting management with patient and family complaint/resolution programs, interacting with physicians and staff in identifying and resolving issues.

Patient Advocate duties:

• Assess all incoming patient complaints and provides advocacy services; checks complaint/grievance boxes and voicemails daily; responds to all patient complaints or concerns in a timely manner; ensures complaints are logged, investigated, and tracked.
• Coordinates communication between patients, family members, medical professionals, administrative staff, and insurance companies to ensure that patients are receiving the best possible healthcare services.
• Presents the hospital’s patient rights philosophy to patients by visiting with them, introducing them to the...