Online Support Ticket Assistant - Work remote, no experience needed

The House of Mercier is excited to offer a unique opportunity for an Online Support Ticket Assistant. This remote role is perfect for individuals with no prior experience who are eager to start their career in customer support. As an Online Support Ticket Assistant, you will help resolve customer inquiries and issues through our ticketing system, ensuring that every customer receives the assistance they need for a positive shopping experience. Join our dynamic team and become an essential part of our commitment to exceptional customer service!

Responsibilities

• Monitor and manage customer support tickets, ensuring timely responses and resolutions.
• Assist customers by providing information and support related to their inquiries and requests.
• Document customer interactions and issues to help identify trends and potential improvements.
• Collaborate with team members to ensure a consistent and efficient approach to customer support.
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