Online Help Desk Assistant - work remote, no experience needed

The House of Mercier is pleased to offer an exciting opportunity for an Online Help Desk Assistant. This remote position is open to candidates with no prior experience, making it an ideal entry-level role for individuals eager to begin their career in customer service and support. As an Online Help Desk Assistant, you will assist customers via our online platforms by answering questions, providing information, and guiding them through our services and products. Join our friendly and supportive team to kickstart your journey in the luxury retail sector!

Responsibilities

• Respond to customer inquiries via email and chat, providing prompt and accurate information.
• Assist customers in navigating our website and utilizing our online tools and services.
• Address customer concerns and issues with empathy and professionalism.
• Document interactions with customers and report recurring issues for further analysis.
• Participate in...