Full-time
Online Help Desk Assistant - work remote
The House Of Mercier
N/A
The House of Mercier is seeking an Online Help Desk Assistant to join our remote team. In this role, you will be a vital part of our customer service department, providing support to clients through online channels. The ideal candidate will be enthusiastic and dedicated to delivering excellent service, ensuring our customers have a positive experience with our luxury products. This is a fantastic opportunity for those who thrive in a fast-paced, dynamic environment and are passionate about helping others.
Responsibilities
- Respond promptly to customer inquiries via email, chat, and online support tickets.
- Assist customers with product questions, orders, and technical issues related to our website.
- Provide guidance to customers on navigating the website and utilizing various features.
- Document customer interactions and feedback to identify trends and areas for improvement.
- Work collaboratively with other team members to...