Manager of Technical Support

We're IntelliShift, a rapidly growing B2B SaaS company with 20 years of expertise in fleet management technology. IntelliShift is the fleet intelligence platform for safety and operations teams, and we empower construction, utilities, field services, and last mile delivery businesses to make the intelligent shift from siloed data using point solutions, to one simple, powerful platform. IntelliShift provides these customers with a level of insight they’ve never had before to improve safety, establish next generation operational efficiency, and make intelligent decisions every day.

The Manager of Technical Support (MTS) is a key member of the Customer Experience team. The ideal candidate will be a IntelliShift solutions expert that can manage the Technical Support team, which is comprised of Tier I and Tier II Technical Support representatives. This position requires strong customer facing and interpersonal skills to manage...

BASIC FUNCTION

Lead a team of support analysts that provide technical support to the contract agent community from onboarding through completion of their contract with Working Solutions. Design and implement technical support best practices to enhance and simplify the contractor’s experience, while contributing to the growth and success of Working Solutions.

PRINCIPAL ACCOUNTABILITIES

• Lead the Technical Onboarding and Support teams responsible for the initial configuration of remote contract agent’s computers and on-going support of technology used to support Working Solutions’ clients.
• Complete research and/or training necessary to thoroughly understand the client’s business and project requirements.  Advise on technology and security issues during prospect and client meetings.
• Work closely with Program Managers to determine agent systems challenges, and with IT Team to ensure that network...

CeLeen, an operating firm of Command Holdings, is currently seeking a Construction and Facilities Management Technical Support Specialist to support a fully funded effort supporting the Army National Guard’s G-9 Construction and Facilities Management Office (CFMO).

Responsibilities may include, but are not limited to:

• Developing technical documents including memorandums and correspondence.
• Direct support to States and territories for all matters of military construction.
• Provide mentor training to CFMO staff on topics that may include resource management, planning and programming, facility management, federal acquisition and other topics as required.
• Reviewing plans, specifications, and estimates of military construction projects to track and approve milestones and requirements.
• Assisting with communication on matters related to the ARNG MILCON project and program as directed by the government.
• Participate in person...

TP-Link is a leading provider of consumer Wi-Fi networking products. We continuously develop new products and technologies that transform the way people connect. Our networking expertise uniquely positions us as a leader in emerging technologies that improve our everyday lives, such as smart home products. TP-Link networking and smart home products and services make daily lives simple and secure.

Spacious and modern, our new Irvine location creates a casual atmosphere that fosters team collaboration. In addition to free snacks and drinks, we provide all employees with fully paid medical, dental and vision insurance, and contribute to their 401k funds. We have a robust benefits package, including over four weeks of PTO per year bi-annual pay increases. We strive to create an inclusive environment that provides opportunities for career development and advancement. We offer health & wellness benefits, including free gym membership, quarterly team building events and more....

With over 10+ years of experience in the laser engraving industry, OMTech is a trusted name in the laser engraving community. At OMTech, our passion for laser machines and the engraver community we serve is our source of pride. 

The Technical Support Manager at OMTech Laser is responsible for overseeing the technical support team, ensuring high-quality customer support, and maintaining service excellence. This role involves managing daily operations, providing technical guidance, and supporting the development of team members. The Technical Support Manager will ensure timely and effective resolution of technical issues and contribute to the continuous improvement of support processes.

Requirements

•  Lead and manage a team of technical support specialists responsible for providing assistance to customers experiencing issues with OMTech laser systems. Provide guidance, training, and mentorship to ensure the team delivers...

Candidates MUST be local at time of submission. Hiring manager is not currently interested in candidates who will need to relocate to accept offer. NO REMOTE ONLY OPTION. Position will be fully onsite, M-F (8am-4:30pm).

As a key member of the Technology Division’s Field Services and Asset Management team,

the Asset Management & Deployment Specialist provides coordination and support with all phases of the asset lifecycle of technology devices, from initial receipt to final disposal, while maintaining a well- organized warehouse environment. The candidate for this position should have a keen focus on maintaining high standards of procedural fidelity, ensuring quality assurance, fulfilling service level expectations, and delivering best-in-class service experiences to all stakeholders.

1.     Support each phase of the asset lifecycle for technology devices within the district, from acquisition and deployment to...

At Simpay, our goal is to make the life of business owners simpler. We achieve this by providing our customers with solutions that save them time and money. Our products and services, backed by in-house support, include credit card processing terminals, payroll, insurance, and sales-building tools. We are excited to expand our growing team.

The Technical Support Manager position is responsible for the daily management of team members with an overall goal of providing quality and efficient service to merchants and sales. The position is responsible for assisting the director with development, procedures, scheduling, coaching, and training team members. Additionally, the Technical Support Manager will assist the Director with daily operations of the technical and service departments.

Duties and Responsibilities:

• Monitor trends, plan, and implement staffing schedules based on business needs.
• Monitor phone queues, ticket...