Help Desk Representative

RMC is hiring a Help Desk Representative to support our Navy customer at the Washington Navy Yard (WNY) in Washington, DC, and occasionally in Bethesda, MD. The selected applicant will be expected to provide Tier 0, 1, and 2 IT and cybersecurity support services to address issues with end-user computers, ancillary devices, printers, and software. Job responsibilities include:

• Correcting faults, improving performance, and supporting the availability of the WNY RDT&E Network.
• Maintaining the functionality and capability of WNY end users and customers.
• Providing Enterprise Service Desk/User Support services to include reporting and metrics, spillage, and incident handling reporting.
• Conducting computer and IT troubleshooting, imaging and computer rebuilds, token and account management, and cybersecurity preventive maintenance.
• Providing support and troubleshooting the Navy’s Microsoft 365 Flank Speed...

AssistRx has engineered the perfect blend of technology and talent (you) to provide life sciences companies with an efficient solution to improve patient uptake, visibility, and outcomes. Our talented team members provide therapy and healthcare system expertise to help patients achieve better results from care.

A growing organization, AssistRx views our people as our strongest asset. Join us as we continue to make a difference....

Position Overview:

The AssistRx CSR/Helpdesk position must be self-motivated and able to multi-task. The applicant must have the ability to successfully handle multiple issues simultaneously while being service driven in order to ensure company success and user satisfaction. Candidates must demonstrate extreme professionalism, excellent verbal and written communication abilities, Customer Support, and Team cooperation skills.

• Provide Helpdesk Support for Users and Clients
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