Customer Success Consultant

Athelon, LLC is a strategic consulting firm established in 2007, focusing primarily on the energy/utilities infrastructure, real estate, and financial services sectors. As we continue to expand our footprint in these dynamic industries, we are looking for a dedicated Customer Success Consultant to join our team. This role is crucial in helping us maintain strong relationships with our clients, ensuring they achieve their desired outcomes while utilizing our consulting services. The Customer Success Consultant will be at the forefront of our efforts to enhance client retention, adoption, and satisfaction. You will engage directly with clients post-implementation to provide ongoing support and guidance, helping them derive the maximum value from our services. This position requires a blend of strategic thinking and hands-on problem-solving capabilities, as you will work closely with various stakeholders to identify challenges, propose solutions, and track the effectiveness of the...

As a high-growth tech company selling software in a competitive global market, the work is not easy. But it’s interesting and super fun. As the Customer Success Consultant, your primary purpose is to ensure our customers get, and keep getting value from their investment in Phocas. You strive to retain our customers, turn them into advocates for Phocas and proactively identify opportunities for further revenue growth within our existing customer base.

It’s what our consultants love about the work. Because it gives meaning to their roles. Oh, and did we mention it was fun? No? Well, you’re in for a good time.

Here’s how you’ll do that:

• Proactively drive activities that increase brand awareness, product presence and user adoption. This could be through regular customer account reviews, product demonstration, customer training, events and other marketing activities
• Provide exceptional service and support, and ensure...

As a high-growth tech company selling software in a competitive global market, the work is not easy. But it’s interesting and super fun. As the Customer Success Consultant, your primary purpose is to ensure our customers get, and keep getting value from their investment in Phocas. You strive to retain our customers, turn them into advocates for Phocas and proactively identify opportunities for further revenue growth within our existing customer base.

It’s what our consultants love about the work. Because it gives meaning to their roles. Oh, and did we mention it was fun? No? Well, you’re in for a good time.

Here’s how you’ll do that:

• Proactively drive activities that increase brand awareness, product presence and user adoption. This could be through regular customer account reviews, product demonstration, training events and other marketing activities.
• Provide exceptional service and support, and ensure...

We are a growing environmental software company successfully operating since 2000. We operate in the rapidly expanding environmental management industry and our customers (http://www.enfos.com/customers) are some of the largest corporations in the world. Our work culture is laid back; and we avoid red tape as much as we can. This role is part of a small team where everyone gets some project ownership and participates in a wide variety of tasks supporting internal and external projects.

We are seeking a talented and self-motivated Solution Consultant in our Customer Success program. Candidates will have a strong technical background in data structures, Excel, IT Project management, and client-facing interactions. The ideal candidate will play a critical role in ensuring successful implementations of our software and new customer onboarding. Prior SaaS experience with data migration is a plus.

This role reports to our Director of Customer Success and is Monday through...