Customer Success/Call Center/Customer Service Representative-USA ONLY BASED WFH

APL Cargo Inc. is excited to announce an opportunity for a Customer Success/Call Center/Customer Service Representative based in the USA, working from the comfort of your home! In this fast-paced and rewarding position, you will play a vital role in ensuring customer satisfaction and success throughout their interaction with our company. Our Customer Service Representatives act as the primary point of contact for our clients, addressing their inquiries, resolving issues, and providing detailed information about our services. Your passion for delivering top-notch customer service will ensure our clients receive the support they need to thrive in their logistics and transportation needs. This position requires excellent communication skills, empathy, and the ability to handle various customer scenarios effectively. Join our remote team at APL Cargo Inc. and help us elevate the customer experience!

Responsibilities

• Handle incoming customer inquiries via phone,...