Customer Solutions Coordinator

JOB TITLE: Customer Solutions Coordinator

Customer Solutions Coordinator – Semiconductor Parts Cleaning

MSR-FSR is seeking an experienced and talented Customer Solutions Coordinator to join our team in Hillsboro, OR. The Customer Solutions Coordinator provides superior customer relations and inside sales support to strategic customers and management, leading to increased sales at target margins.

Essential Duties and Responsibilities

·         The Customer Service Representative provides superior customer relations and inside sales support to strategic customers and management, leading to increased sales at target margins

·         Responds to all product inquiries including (but not limited to) requests for quotation samples, technical support, or backlog issues...

The Customer Solutions Coordiantor is responsible for processing post surgery orders, credit memos and re-bills associated with customer orders in a dynamic start-up environment. This position also assists in collecting all customer information needed to generate an invoice. This position supports compliance to applicable domestic and international regulatory medical device regulations such as Part 820, 1271, MDD 93/42/EEC, and ISO 13485:2003.

Essential Duties and Responsibilities

• Processes the average number of post surgery orders per day that meets the current department standards with 100% accuracy.
• Processes the average number of credit memos and re-bills each day that meets the current department standard.
• Communicates with sales to obtain purchase order numbers and other information required to complete a sales order and generate an invoice.
• Provides timely and accurate information to all customer requests.
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