Customer Retention Specialist - Work remote, no experience needed

The House of Mercier is excited to offer a fantastic opportunity for a Customer Retention Specialist role, which allows you to work remotely. This position is perfect for individuals looking to enter the field of customer service, with no prior experience required! As a Customer Retention Specialist, you will play a pivotal role in ensuring our clients feel valued and engaged with our luxury jewelry brand. Your primary responsibilities will involve reaching out to existing customers, gathering feedback, and implementing retention strategies that enhance customer loyalty and satisfaction. If you are enthusiastic, a quick learner, and have a passion for providing excellent service, we welcome you to apply!

Key Responsibilities

• Engage with existing customers to understand their needs and gather feedback on their experiences with our brand.
• Implement retention strategies aimed at increasing customer loyalty and reducing churn.
• Conduct follow-up...