Customer Relations Manager

We have an opening for a Customer Relations Manager at our Port Washington, WI location.

The Customer Relations Manager will represent Kleen Test Products by presenting to current or potential customers the contract manufacturing capabilities KTP possesses. This person will oversee project management and serve as a primary liaison for both internal and external customer service.

Essential Functions

• Works with project management, vendors and internal KTP staff to ensure that customers’ expectations are being met with highest level of quality and customer service.
• Mentor, train, hire, coach and develop staff to ensure professional growth.
• Determine essential priorities of customer projects and requests.
• Maintain contact with current customers to ensure KTP has exceeded customer satisfaction.
• Develop relationships with potential customers introducing products and services offered by KTP.
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SUMMARY: GROUNDFLOOR is looking for a problem solver who thrives in a fast paced, ever changing environment. If you’re a people person who can think outside the box and go the extra mile, join our rockstar Customer Success team!

GROUNDFLOOR is a remote-friendly, hyper-growth, wealthtech company based out of Atlanta. We value vulnerable high-quality/low-ego collaboration. If that sounds good to you, join us!

THIS JOB MIGHT BE FOR YOU IF:

• You enjoy solving complex problems for customers and finding creative solutions.
• You’re a problem solver who likes to think on your feet and enjoys a challenge.
• You thrive in a fast-paced environment where constant change is the norm.
• You go above and beyond because you want to, not because you have to.
• You consider yourself a ‘people-person’, because you love helping and connecting with people.
• You believe the details are important and actively listen for them.
• You...