Customer Engagement Representative

Aspen Fiber Networks, a leading information technology solutions provider, is seeking a motivated and enthusiastic individual to join our team as a Customer Engagement Representative. In this hybrid role, you will play a critical part in both developing customer relationships and delivering exceptional service and support.

As a Customer Engagement Representative, you will interact with potential and existing customers to understand their needs, promote our services, and resolve inquiries. Your goal is to enhance customer satisfaction, nurture leads, and identify opportunities to improve our services. This is an excellent opportunity for individuals who excel in communication, customer relations, and sales support

Responsibilities

• Engage with potential customers to identify their needs and align them with our solutions
• Respond promptly to customer inquiries . via phone, email, and chat.
• Provide accurate information...