Customer Care Manager

Sunlighten is seeking a Customer Care Manager to join our growing global company! Our Customer Care Manager is responsible for overseeing members of our Customer Care team to ensure they have the appropriate supervision, training, tools, direction, and motivation to succeed. You will be responsible for overseeing the processes and systems related to the servicing of Sunlighten customers. You will direct the delivery of administrative and operational assistance designed to promote revenue growth, productivity, and ensure exceptional levels of customer satisfaction.

At Sunlighten, we're not just about infrared saunas—we’re on a mission to improve lives through innovative health and wellness solutions. As a global leader in infrared sauna therapy, we are expanding rapidly and need an enthusiastic Customer Care Manager with a solutions-oriented mindset and innate ability to support and help others...

The Customer Care Manager will be a pivotal leader within our organization, responsible for ensuring that our clients receive the highest level of service and satisfaction. This role involves overseeing the customer care team, developing strategies to improve the customer experience, and acting as the primary point of contact for resolving escalated issues. Our ideal candidate is passionate about delivering exceptional service and has a proven track record in customer relationship management.

Responsibilities

• Manage and lead the customer care team, providing guidance, training, and performance evaluations.
• Develop and implement customer service policies and procedures to ensure consistent service delivery.
• Analyze customer feedback and metrics to identify areas for improvement and implement actionable solutions.
• Handle escalated customer inquiries and complaints promptly, ensuring customer satisfaction and...

Elevate Educational Experiences with Exceptional Service

At MasteryPrep, we blend customer service excellence with educational technology to profoundly impact student success. As our Customer Care Manager, you will lead the charge in providing seamless and supportive interactions with our products and services. Your role is crucial in guiding a team that delivers outstanding support to educators and students, embodying our commitment to making education accessible and impactful.

In this vital position, you will develop a team of agents skilled in offering top-tier customer service, resolving issues swiftly and empathetically. Your technical acumen and customer service expertise will be key in fostering an environment where every inquiry is an opportunity to bolster trust in MasteryPrep's mission. You'll ensure that our Customer Care Team operates with efficiency and empathy, making our experience more attainable and enjoyable for our...

M/I Homes has been building new homes of outstanding quality and superior design for more than 40 years. Founded in 1976 by Irving and Melvin Schottenstein and guided by Irving’s drive to always “treat the customer right,” we have fulfilled the dreams of over 140,000 homeowners and grown to become one of the nation’s leading homebuilders. M/I Homes started as a family business and grew into a national leader in a single generation with divisions in 17 markets, including Austin, Charlotte, Chicago, Cincinnati, Columbus, Dallas, Detroit, Ft. Myers/Naples, Houston, Indianapolis, Minneapolis, Nashville, Orlando, Raleigh, San Antonio, Sarasota, and Tampa.

Job Summary:

Performs inspections and repairs for completed homes in accordance with product and Company warranties and policies to ensure customer satisfaction.

Duties and Responsibilities:

• Performs Post Closing Customer Visits (PCCV) and any other inspections as per...

At Samsung SDSA, we're committed to creating innovative products and services that make a positive impact on people's lives. As part of our Customer Care IT Service team, you'll play a crucial role in ensuring our clients receive the best possible support and service.

We're looking for a talented and experienced Customer Care Business Development Manager to join our team. In this role, you'll be responsible for driving the growth and success of our Customer Care IT services. You'll work closely with our clients to understand their needs and develop customized solutions that meet their unique challenges.

Samsung SDSA Customer Care IT Service team is on a mission to provide most reliable and optimized Customer Care IT solutions or relevant applications to our clients. We’re service team that focuses on delivering advanced and dependable IT services to our current clients and to expand our business even further. We’re looking for a specialist with excellent communication...

Steer Health transforms healthcare with the industry's most widely adopted Al-fueled patient experience and growth.

At Steer Health, we're creating next-generation consumer engagement experiences with solutions spanning care communication, patient engagement, scheduling, smart notifications, and more.

As a Customer Success Manager, you will be responsible for ensuring high levels of satisfaction, drive adoption, and expand the use of Steer Health products at customer sites. You will work closely with our sales team to identify upsell opportunities and renewal risks and be engaged with cross-functional teams to successfully manage and resolve all issues affecting your customers.

Your ability to organize, follow up, and be proactive about customer issues will provide continuous improvements to your customer’s satisfaction levels. Your technical aptitude for preventing problems as well as solving them will turn your customers into Steer Health advocates and repeat...

Steer Health transforms healthcare with the industry's most widely adopted Al-fueled patient experience and growth.

At Steer Health, we're creating next-generation consumer engagement experiences with solutions spanning care communication, patient engagement, scheduling, smart notifications, and more.

As a Customer Success Manager, you will be responsible for ensuring high levels of satisfaction, drive adoption, and expand the use of Steer Health products at customer sites. You will work closely with our sales team to identify upsell opportunities and renewal risks and be engaged with cross-functional teams to successfully manage and resolve all issues affecting your customers.

Your ability to organize, follow up, and be proactive about customer issues will provide continuous improvements to your customer’s satisfaction levels. Your technical aptitude for preventing problems as well as solving them will turn your customers into Steer Health advocates and repeat...

Steer Health transforms healthcare with the industry's most widely adopted Al-fueled patient experience and growth.

At Steer Health, we're creating next-generation consumer engagement experiences with solutions spanning care communication, patient engagement, scheduling, smart notifications, and more.

As a Customer Success Manager, you will be responsible for ensuring high levels of satisfaction, drive adoption, and expand the use of Steer Health products at customer sites. You will work closely with our sales team to identify upsell opportunities and renewal risks and be engaged with cross-functional teams to successfully manage and resolve all issues affecting your customers.

Your ability to organize, follow up, and be proactive about customer issues will provide continuous improvements to your customer’s satisfaction levels. Your technical aptitude for preventing problems as well as solving them will turn your customers into Steer Health advocates and repeat...

Elevate Educational Experiences with Exceptional Service

At MasteryPrep, we blend customer service excellence with educational technology to profoundly impact student success. As our Customer Care Manager, you will lead the charge in providing seamless and supportive interactions with our products and services. Your role is crucial in guiding a team that delivers outstanding support to educators and students, embodying our commitment to making education accessible and impactful.

In this vital position, you will develop a team of agents skilled in offering top-tier customer service, resolving issues swiftly and empathetically. Your technical acumen and customer service expertise will be key in fostering an environment where every inquiry is an opportunity to bolster trust in MasteryPrep's mission. You'll ensure that our Customer Care Team operates with efficiency and empathy, making our experience more attainable and enjoyable for our...

As an Engagement Manager you can expect to…

• Act as the Engagement Manager for projects and primary escalation point for any client issues
• Serve as the primary point of contact for clients, understanding their business needs, challenges, and objectives
• Build relationships with client sponsors and key stakeholders while proactively managing and mitigating risks, identifying issues before they happen
• Establish and maintain strong client relationships through regular communication, status updates, and collaboration, identifying opportunities for additional services to the client
• Leverage in-depth knowledge of Microsoft solutions to provide strategic guidance and recommendations to clients, understanding their requirements and translating them into effective solutions
• Lead end-to-end project management, ensuring adherence to project timelines, budgets, and quality
• Effectively manage project risks,...

M/I Homes has been building new homes of outstanding quality and superior design for more than 40 years. Founded in 1976 by Irving and Melvin Schottenstein and guided by Irving’s drive to always “treat the customer right,” we have fulfilled the dreams of over 140,000 homeowners and grown to become one of the nation’s leading homebuilders. M/I Homes started as a family business and grew into a national leader in a single generation with divisions in 17 markets, including Austin, Charlotte, Chicago, Cincinnati, Columbus, Dallas, Detroit, Ft. Myers/Naples, Houston, Indianapolis, Minneapolis, Nashville, Orlando, Raleigh, San Antonio, Sarasota, and Tampa.

Job Summary:

Performs inspections and repairs for completed homes in accordance with product and Company warranties and policies to ensure customer satisfaction.

Duties and Responsibilities

• Performs Post Closing Customer Visits (PCCVs) and any other...