Client Service Analyst
Lynx Therapeutics
Charlotte, north carolina
Key Responsibilities
Overall purpose of the job: To deliver first in class service to our clients and facilitating a positive and productive long-term relationship.
Client facing responsibilities:
- Establish and build positive client relationships, understanding their requirements in terms of data and services for
- Ensure all contracted services are delivered to a high standard and look for opportunities to expand usage (ex. access of subscribed offerings).
- Resolve detailed and complex client data queries in a timely manner, using in-depth knowledge of Analytics Link suite of modules and links, with a strong focus on methodology.
- Process users’ access requests.
- Conduct customized and syndicated client trainings on Analytics Link...