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Call Center Manager (In-House)

United Placement Group

Bradenton, florida

We are seeking a Call Center Manager to join our dynamic team! In this role, you will be responsible for overseeing daily operations, managing personnel, and ensuring maximum efficiency within our call center. Your leadership will be crucial in driving our customer service excellence and achieving our organizational goals by fostering a supportive and innovative work environment.

Primary Responsibilities and Duties:

Staff Management: Hire, train, and supervise call center representatives to ensure high performance and customer satisfaction.
Performance Monitoring: Analyze call center metrics and prepare reports for upper management to assess team performance against established objectives.
Goal Development: Collaborate with management to set daily operational goals that align with company objectives.
Coaching and...

Full-time
Call Center Manager - In-House
United Placement Group
Bradenton, florida
At OnSchedule, we are dedicated to providing exceptional customer service while fostering a supportive and innovative work environment. If you are an experienced Call Center Manager with a keen eye for identifying top remote talent and a passion for driving organizational excellence, we invite you to apply today!
Primary Responsibilities and Duties:

Training, Coaching, and Leading: Train, coach, mentor and manage call center staff to ensure they excel in customer outreach.

Customer Interaction: Handle escalated customer inquiries, guide employees through difficult calls or issues, and effectively diffuse angry customers.

Performance Management: Oversee the call center team to achieve both quantitative and qualitative objectives.

Product/Service Rollout: Collaborate with cross-functional teams to create rollout plans for new products, services, or...