Full-time
Email Support Associate - work remote
The House Of Mercier
N/A
The House of Mercier is proud to offer a position for an Email Support Associate in a fully remote capacity. As an Email Support Associate, you will play a crucial role in ensuring our customers receive timely and effective assistance through email communication. You will be primarily responsible for addressing customer inquiries regarding our luxurious products and providing exceptional support that aligns with our brand values. We are looking for dedicated individuals who are willing to provide stellar customer service and contribute positively to our team.
Responsibilities
- Respond to and resolve customer inquiries via email in a professional and courteous manner.
- Assist customers with order-related questions, product information, and shipping inquiries.
- Handle customer complaints and work towards effective resolutions.
- Keep detailed records of customer interactions and maintain information accuracy.
- Stay updated on...