911 Technical Analyst

As a member of the Emergency Services team, the 9-1-1 Technical Analyst supports and maintains Sinch’s 9-1-1 solutions. The ideal candidate understands the complexity and critical nature of 9-1-1 calls, data delivery and provisioning. They should be comfortable using a variety of systems to manage daily operational needs and to be a primary resource for identifying and resolving issues.  We are looking for someone who can interface equally and effectively with carriers, public safety authorities, highly technical, and non-technical personnel.  This position requires someone who is driven, self-motivated, focused, and adaptable.

Requirements

ESSENTIAL FUNCTIONS:

• Provide technical expertise on the operation of Sinch’s internal 9-1-1 systems including validation and provisioning processes
• Manage all data for a 9-1-1 system, including PSAPs, pANIs, shapefiles, and MSAG
• Troubleshoot 9-1-1 call routing and data delivery...