1347-Customer Service Manager (Manufacturing)

KNOW HOW/SKILLS

1. Supply Chain Experts on MRP/ERP
2. SAP knowledge preferred
3. Logistics/Transportation Knowledge
4. ISO 9000 QM/TS16949/SOX knowledge
5. Textile manufacturing knowledge preferred

KEY COMPETENCIES

1. Situational influencing
2. Organizational commitment
3. Decision making
4. Adaptability
5. Achievement orientation
6. Customer Focus

KEY ACCOUNTABILITIES

* Build a performance-driven team; manage the resources; motivate and lift competencies of the staff to meet growing business requirement; manage development plan for talents properly, and consciously work on succession plan. Responsible for Performance Management and Team Management

* Manage the Customer Service team, ensuring delivery and high quality of service on behalf of all customers. Must know the customer’s...