Client Support Specialist in New York

Job Title: Client Support Specialist

Job Overview: We are seeking a dedicated and proactive Client Support Specialist to join our team in the Premium Merchant Funding division. In this role, you will be responsible for reaching out to clients who have been submitted to the SBA Division, ensuring they schedule their calls, and providing ongoing support throughout the process. The ideal candidate will possess excellent communication skills, a strong client-focused approach, and the ability to effectively manage client interactions.

Key Responsibilities:

• Contact clients who have been submitted to the SBA Division to confirm they are scheduling their calls.
• Provide clear and helpful information regarding the next steps and the importance of scheduling their call with the SBA Division.
• Serve as a liaison between clients and the SBA Division, offering support and addressing any questions...

At Whizz, we are on a mission to revolutionize the transportation industry for delivery drivers. We believe that everyone deserves the opportunity to access reliable and convenient mobility solutions, regardless of their financial or credit history. Whether a driver is just starting out in the delivery industry or is looking to upgrade their current bike, we are here to help them achieve their goals and make their life easier.

Are you a communication maestro? We want YOU! 🌟 Whizz is on the lookout for a Client Support Specialist to join our vibrant and expanding team at our New York Union office. Your mission, should you choose to accept it: consult with clients to help them choose the perfect bicycle model, maintain seamless document flow on rental and sales transactions, and be the friendly voice helping customers out. But that's not all—you'll be the hero communicating effectively with clients in person, over the phone, and by email to keep things running...

WeSuite is seeking a full-time Client Support Representative to report to its Client Support Team in White Plains, NY.

Job Responsibilities include:

• Answering Client support issues and working with clients via phone, connected session, and email.
• Troubleshooting: Analyzing bugs, resolving problems, and providing root cause analysis for errors
• Documentation and follow up: Recording issues using designated software tools, completing next steps, and following through resolutions.
• Communication: Providing technical expertise with Clients and being an excellent communicator, both written and verbal
• Collaboration: Building rapport and working with clients and others to engage clients.  Interaction with: Quality Assurance, Development, Account management, other team members, and management
• Proactive improvements: Identifying and resolving potential issues before they become critical, and...