Head of Operations in New Jersey

Position Overview

As the Head Of Operations at Symphony Solution Inc., you will be responsible for overseeing the daily operations of our company, ensuring that our processes are efficient and effective. This role requires strategic thinking, leadership skills, and the ability to manage multiple projects simultaneously. You will work closely with other departments to drive operational excellence and support our mission of simplifying the financial aid process.

Key Responsibilities

• Develop and implement operational strategies to improve efficiency and effectiveness.
• Oversee daily operations and ensure alignment with company goals.
• Collaborate with department heads to optimize processes and workflows.
• Monitor and analyze performance metrics to identify areas for improvement.
• Ensure compliance with industry regulations and company policies.
• Lead and mentor a team of operations staff, fostering a culture of...

About Futu US Inc.   

Futu US Inc. stands at the forefront of financial services, housing two SEC registered broker-dealers alongside a cryptocurrency brokerage — all operating under the reputable wing of Futu Holdings Limited (Nasdaq: FUTU).   

Our core mission revolves around innovating the investing landscape through a digitized brokerage and wealth management platform that's designed to elevate the investment experience.   

Here's a closer look at our key entities:     

• Futu Clearing Inc.: An SEC registered FINRA member dedicated to delivering top-tier clearing and execution services globally.
• Moomoo Financial Inc.: As an SEC registered FINRA member, we provide retail investors access to both U.S. and Asian securities markets, ensuring your investment journey is backed by expertise.
• Moomoo Technology Inc.: Offering a...

The Head of Customer Operations will be responsible for establishing and leading our new customer success function for our brand partnerships products (Studio and Connect) as well as be responsible for optimizing the customer lifecycle fully from an operations and tracking perspective. 

This role involves developing and implementing strategies to ensure client satisfaction, overseeing the team responsible for on-time delivery of story assets, and collaborating with Account Management and Sales to operationalize our systems and define key metrics that reflect customer satisfaction and operational efficiency. 

• Create and execute a comprehensive customer success strategy to enhance client satisfaction and retention. 
• Work with Head of accounts to define SLA’s and escalation points; build on-time deliverable playbook 
• Lead a best-in-class customer success team tracking performance, mentoring and developing team members, and...