Technical Support Specialist Intern in Massachusetts

Role Summary

Provide 1st level support to all business users and internal staff for all laptops, printers, handheld devices, and software.  This individual will assist in the management and standardization of the laptop infrastructure in addition to performing basic network administrative tasks.  This includes troubleshooting, resolving issues, documenting and escalating more complex issues.  Has primary responsibility for end-user communication from first contact to resolution.  The incumbent demonstrates a clear and strong understanding of what it takes to provide the highest level of customer service.

Key Duties & Accountabilities

• Manage all service desk calls and emails in a timely manner from both internal and external customers.
• Configure and deploy laptops, handheld devices and associated software and telephony offerings.
• Install, customize, maintain, test, and...